Sr Client Services/Customer Care Support Analyst

As a Sr Client Services/Customer Care Support Analyst in the Regulatory and Compliance team, your primary role will be to act as a subject matter expert for the Client Services, business functions, and development teams, specifically focusing on the Regulatory and Compliance product, Know Your 3rd Party (KY3P). You will be responsible for data analysis, driving special initiatives to enhance customer experience and operational efficiencies, and project management as required.

Your duties and accountabilities will include:

• Providing operational support based on customer requirements, such as setting up accounts and users, running reports, researching entities, supporting customers with regulatory and compliance needs, and mapping entities and vendors. You may also be involved in the first level of troubleshooting.
• Becoming highly skilled in understanding and maintaining Operational Processes, including assisting with creating SOPs, UAT testing, and implementing quality control reviews.
• Partnering with leadership to lead and assist with projects and initiatives related to Client Service, Operations, KPIs/KRIs, and Ad hoc Projects.
• Ensuring all customers receive first-class service consistent with company expectations, including identifying and resolving client issues, following up based on SLAs, conducting client demos, and managing additional client inquiries/needs.
• Cultivating, fostering, and managing relationships with internal clients and providing front-line daily support for all clients.

You will also need to:

• Work with business partners to validate data integrity and documents for all Regulatory and Compliance platforms.
• Develop expertise in the suite of vendor management solutions (KY3P).
• Stay informed about regulatory initiatives and industry-wide events impacting different business lines.
• Develop understanding and expertise in the Regulatory and Compliance space, especially in Vendor Management, Due Diligence, Onboarding & Oversight, and Assessment Service.

In terms of business competencies, you are expected to have:

• Experience in KYC, Regulatory & Compliance, and financial data operations.
• Strong data analysis skills, including expertise in MS Excel, and exposure to SQL & Oracle databases querying.
• Ability to manage multiple tasks and queues efficiently.
• Bachelor/Post-graduate degree in any discipline with 3-5 years of experience.

As an ideal candidate, you should be detail-oriented, task-driven, and possess a strong work ethic to thrive in a fast-paced environment. Strong verbal and written communication skills are essential, along with the ability to work both independently and as part of a team.

---

Please Note: The company did not provide any additional details in the job description. As a Sr Client Services/Customer Care Support Analyst in the Regulatory and Compliance team, your primary role will be to act as a subject matter expert for the Client Services, business functions, and development teams, specifically focusing on the Regulatory and Compliance product, Know Your 3rd Party (KY3P). You will be responsible for data analysis, driving special initiatives to enhance customer experience and operational efficiencies, and project management as required.

Your duties and accountabilities will include:

• Providing operational support based on customer requirements, such as setting up accounts and users, running reports, researching entities, supporting customers with regulatory and compliance needs, and mapping entities and vendors. You may also be involved in the first level of troubleshooting.
• Becoming highly skilled in understanding and maintaining Operational Processes, including assisting with creating SOPs, UAT testing, and implementing quality control reviews.
• Partnering with leadership to lead and assist with projects and initiatives related to Client Service, Operations, KPIs/KRIs, and Ad hoc Projects.
• Ensuring all customers receive first-class service consistent with company expectations, including identifying and resolving client issues, following up based on SLAs, conducting client demos, and managing additional client inquiries/needs.
• Cultivating, fostering, and managing relationships with internal clients and providing front-line daily support for all clients.

You will also need to:

• Work with business partners to validate data integrity and documents for all Regulatory and Compliance platforms.
• Develop expertise in the suite of vendor management solutions (KY3P).
• Stay informed about regulatory initiatives and industry-wide events impacting different business lines.
• Develop understanding and expertise in the Regulatory and Compliance space, especially in Vendor Management, Due Diligence, Onboarding & Oversight, and Assessment Service.

In terms of business competencies, you are expected to have:

• Experience in KYC, Regulatory & Compliance, and financial data operations.
• Strong data analysis skills, including expertise in MS Excel,