Senior application support analyst supporting business-critical banking applications - 99979

Senior Application Support Analyst supporting business-critical banking applications - 99979

Request ID: 99979

Duration - 6 months

Office Location: Downtown Toronto - Hybrid, every Thursday and 4th Friday of the month

Work Schedule: Monday to Friday, 9 am - 5 pm (37.5hrs)

Job Title: IT - Application Support Analyst - Senior

Line of Business: Finance & HRCS Technology

Job Description

We are seeking a detail-oriented and technically proficient Application Support Analyst to join our team supporting a diverse portfolio of business-critical applications. This role is focused on application support-not development-and is ideal for individuals with a strong technical foundation and a passion for troubleshooting and resolving issues in a dynamic financial services environment.

Key Responsibilities:

• Provide day-to-day support for a variety of applications, including both locally hosted and vendor-managed platforms.
• Investigate, diagnose, and resolve application issues, ensuring minimal disruption to business operations.
• Collaborate with internal teams and external vendors to manage incidents and implement solutions.
• Maintain clear and timely communication with stakeholders regarding issue status, resolution timelines, and system updates.
• Utilize tools such as Visio and Excel to document workflows, processes, and issue resolutions.
• Support SSO configurations, system integrations, and basic networking-related troubleshooting.
• Manage and track support tickets using ServiceNow, ensuring accurate documentation and timely resolution.
• Participate in knowledge sharing and continuous improvement initiatives within the support team.

Must Have Requirement:

• Total Years of Experience: 5+
• Background in software development and technical troubleshooting
• Understanding of SSO, API integrations, and basic networking concepts (no security protocol experience required).
• Proficiency in Microsoft Excel and Visio for documentation and analysis.
• Experience with ServiceNow
• Ability to communicate technical issues in basic language.
• Experience investigating and troubleshooting system integrations across various platforms.
• Familiarity with FTP systems and file transfer processes.
• Providing support for both internally developed applications and externally hosted cloud-based (SaaS) solutions.

Nice to Have

• Previous help desk or technical support experience is considered an asset.

Interview Process:

Onsite interviews preferred. 2 rounds of interviews. 2nd interview would be joined with associate.

1st round is assessing skill set and personality fit. 2nd round is allowing the associate to assess technical knowledge.

1 hour interviews to be expected.

Disclaimer

AI may be used in evaluating candidates.

This posting is for an existing vacancy. Apply