Application support analyst - production support & incident management - azure application environment 100796-1

Application Support Analyst - Production Support & Incident Management - Azure Application Environment 100796-1

Position Title: Application Support Analyst

Remote/Hybrid: Hybrid Monday or Tuesday (every first Friday of the month)

Office Location: 81 Bay Street

Work Schedule (hours per week, start time): 9-5 - 37.5 On call rotation for after hours - every 5 weeks

Thursday or Friday 8pm-12pm / Code Changes / every 5th week

Job Description

You will join the Direct Investing & Applications (DI&A) Production Support team within The Bank's PBB - Simplii & Direct Investing Technology group, providing technical investigation, issue resolution, outage handling, and continuous service improvement for core Investors Edge applications.

Responsibilities

Production Support & Incident Management

• Investigate, triage, and resolve production issues based on severity and business impact
• Run incident bridges, manage major incidents, and maintain clear communication with stakeholders
• Monitor logs, identify root causes, and implement actions to prevent recurrence
• Prioritize and manage Contact Centre tickets and internal escalations
• Support daily midnight batch processes and ensure application uptime outside market hours

Cloud & Infrastructure Support

• Support Azure cloud components (App Insights, Azure Data Factory, Azure SQL Server)
• Support OpenShift (OCP) microservices and integrated cloud-native services
• Validate deployments through Artifactory pipelines; ensure successful production rollout

Project Delivery & Change Management

• Act as SME for impact assessments related to system changes and deployments
• Participate in after-hours maintenance windows (Thurs/Fri) for code changes
• Ensure compliance with business continuity, security, privacy, and enterprise standards
• Recommend improvements to monitoring, deployment, or support processes

Partnership & Stakeholder Communication

• Work closely with business partners, technology teams, QA, project teams, and vendors
• Provide clear, concise updates during outages or high-impact incidents
• Ensure internal stakeholders understand application functions and key policies

Must Have Requirement:

3-5 Production Support Experience

Experience in an Azure Application Environment

Experience with Openshift

DataBase Knowledge of Oracle, MSSQL

ServiceNow Experience for ticketing

Nice to Have

Clear Communication Skills

Sense of Urgency

Experience with high visibility tier 1 or client facing application

Experience with High impact outage and resolution

Banking or FI Domain is an Asset

Disclaimer

AI may be used in evaluating candidates.

This posting is for an existing vacancy. Apply