Senior Product Manager - AI Solutions

Job Description

What's the opportunity?

RBC Borealis is at the forefront of artificial intelligence research and development, driving the innovative edge for the Royal Bank of Canada (RBC). Our team is dedicated to advancing the science of AI, delivering cutting-edge solutions that create substantial value for RBC and its customers. As part of RBC, you will have the opportunity to contribute to impactful projects within a leading financial institution, harnessing the power of AI to revolutionize the financial services industry.

We are seeking a resourceful and curious Senior Product Manager to lead our work in our marketing technology portfolio. In this role, you will be responsible leading the execution of our client personalization product by collaborating with a world-class research team to prioritize and deliver model capabilities to drive a more personalized client experience at RBC. You will also support the development of our AI vision and strategy for personalization with cross-functional leaders across RBC. You will work at the intersection of AI and finance, leveraging innovative technologies to create user-centric products that enhance our market position.

Your responsibilities include:

• Strategic Leadership:
• Develop and execute a comprehensive product strategy for the contact strategy optimization product, aligned with Borealis and RBC's broader objectives;
• Identify market opportunities and define the product roadmap, focusing on innovative solutions that leverage AI technologies to solve real-world problems;
• Set ambitious objectives and key results (OKRs) to measure product success and drive continuous improvement;
• Product Development:
• Lead the end-to-end product development process, from ideation to launch, ensuring timely and successful delivery of high-quality products;
• Work closely with AI researchers, data scientists, and engineers to translate complex technical concepts into user-friendly products;
• Implement agile methodologies to ensure flexibility, rapid iteration, and responsiveness to feedback;
• Stakeholder Management:
• Build and maintain strong relationships with key stakeholders across Borealis and RBC, fostering collaboration and alignment towards a shared vision;
• Influence and inspire cross-functional teams, including marketing, sales, legal, and compliance, to ensure seamless product execution;
• Communicate product vision, strategy, and progress effectively to senior leadership and other stakeholders, ensuring transparency and buy-in;
• Innovation and Entrepreneurship:
• Foster a culture of innovation within the product team, encouraging creative thinking and the exploration of new ideas;
• Stay abreast of industry trends and emerging technologies, identifying opportunities to integrate AI advancements into your strategy;
• Champion a test-and-learn approach, promoting experimentation and the use of data to drive decision-making.

You're our ideal candidate if you:

• Bachelor's degree in Computer Science, Engineering, or a related field. Master’s or MBA is a plus;
• 5-7 years of product management experience in a top-tier technology company, with a focus on AI or machine learning products;
• Proven experience as a Product Manager, with a track record of successfully shipping products in an enterprise environment with agile methodologies that drive business impact and customer satisfaction;
• Exceptional communication and interpersonal skills, with the ability to connect and influence multiple groups towards a shared vision;
• Demonstrated ability to lead cross-functional teams, fostering collaboration and driving alignment;
• Entrepreneurial mindset with a passion for innovation and a proactive approach to problem-solving;
• Strong analytical and strategic thinking skills, with the ability to make data-driven decisions;
• Deep customer empathy and a user-centric approach to product development;
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment;
• Strong technical background with the ability to understand and discuss architectural concepts, trade-offs, and new opportunities with technical team members;
• Experience in the financial services industry is a plus.
• Experience with personalization or recommendation systems a plus.

What's in it for you?

• Opportunity to play a vital role in the development of leading-edge products;
• Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock options where applicable;
• Leaders who support your development through coaching and management opportunities;
• Ability to make a difference and lasting impact from a local-to-global scale.

About RBC Borealis

RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial ins