RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems, before the subscriber ever needs to call.

Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we are looking for a Financial Planning and Analysis Manager to join our team and help to execute against our financial and business goals.

Responsibilities

• Budget and Forecasting - Help drive annual budgeting process and quarterly forecast

updates including preparation, review and analysis, assigning department specific

budgets and tracking monthly / quarterly / annual budget versus actual results

.

ARR Reporting - Manage company’s ARR reporting, and work with Revenue teams to understand the implications and treatment of ARR within RouteThis

• Revenue Forecasting and Targets - Develop robust revenue forecasting methodology in

partnership with GTM leaders across Sales, Marketing, Customer Success and Product.

• Business Partnership - Develop relationship with Functional Leaders acting as the key

finance business partner assisting them in building out their models, evaluating

investment cases and leading monthly review of their budgets.

• SaaS Metrics Reporting - Create and manage SaaS KPI metric report card including

developing targets based on industry benchmarks and ensuring efficient and accurate

reporting of actual results in a timely manner.

• Investor and Board of Director Reporting - Assist in developing and preparing monthly /

quarterly reporting for Investors and RouteThis’ Board, including high quality

commentary.

• Variable Compensation Administration - Calculate performance against Company approved variable compensation plans ensuring accurate and timely payment of

commission and other variable compensation.

• Ad-Hoc Projects as they come up

What you bring to the table:

• 5+ years of progressive experience in Financial Planning and Analysis (FP&A), preferably within a high-growth SaaS or technology company.
• Proven experience managing the annual budget, quarterly forecasting, and long-range planning processes.
• Strong understanding of key SaaS metrics (ARR, Churn, LTV, CAC, etc.) and how to report and interpret them.
• Expertise in financial modeling, investment case evaluation, and variance analysis (budget vs. actual).
• Advanced proficiency in financial systems and tools (e.g., Netsuite, Salesforce, ERP systems, planning software, Excel/Google Sheets). Snowflake experience is a plus.
• Exceptional communication and interpersonal skills, with the ability to effectively partner with and present financial information to senior functional leaders and the executive team.
• Bachelor's degree in Finance, Accounting, Economics, or a related field. CPA, CMA, or MBA is a strong asset.
• Experience with investor relations or Board of Director reporting is highly desirable.

Package Overview:

• Benefits through Manulife - Medical, Dental, Life Insurance
• Employee Assistance Program
• Equity- Stock Options

About RouteThis:

RouteThis is a SaaS company headquartered in Kitchener-Waterloo, transforming how ISPs and smart home brands handle support. Our AI-powered platform turns reactive support into proactive resolutions—making WiFi issues faster to solve and easier to prevent.

We are a team that values ownership, customer first, innovation and one team. We offer flexible work arrangements, competitive compensation, stock options, and a supportive environment for high-impact builders.

Sound like you? Apply now and help us shape the future of AI-first support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.