Customer Service Representative

About Us

Rosthern Agencies is a locally owned insurance brokerage rooted in small-town Saskatchewan. We take pride in building relationships, supporting our community, and providing practical, personalized insurance solutions for our clients.

The Role

We’re looking for a Customer Service Representative to join our team in Rosthern. This is a great opportunity for someone who enjoys working with people, likes variety in their day, and is interested in building a long-term career in the insurance industry.

You’ll be involved in both motor license issuing and basic insurance services, while gaining exposure to the broader side of the business.

What You’ll Be Doing

Assisting clients in person, over the phone, and by email

Processing policy changes, renewals, quotes, and payments

Supporting clients through questions and basic claims guidance

Keeping documentation organized and up to date

Working closely with advisors and team members to support client needs

What We’re Looking For

Strong communication and organizational skills

A team-oriented mindset with the ability to work independently

Comfortable with technology (Microsoft 365 and similar tools)

Willingness to learn and grow within the insurance industry

Previous customer service or admin experience is an asset

Why Join Us?

A supportive, down-to-earth team environment

Ongoing training and licensing support (including CAIB)

Real opportunities for growth within the brokerage

A stable, respected industry with long-term career potential

A Bit More About the Opportunity

This role can be a starting point for something bigger. For the right person, there’s a path to becoming a licensed broker, with the support and training to get there.

Employment: Full-Time—In-office