Skills: Troubleshoot to resolution Windows 7/8.1/10, Mac OSX, Microsoft Office 365, and other internal application software issues as assigned Image, configure, upgrade, and repair Dell, Surface, Apple desktops and laptops Active Directory, MS Exchange, SCCM, JAMF administration including add/change/move requests Administer and maintain iPhone and Android mobile phones ablets via InTune MDM Remote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC) Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.). Help troubleshoot and work with telecom engineers to resolve end user telecom issues Provide outstanding customer service Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation Understands implications of work and makes recommendations for solutions Determine methods and procedures on new assignments. Ability to lift 50lbs Keywords: Education: Advanced to expert knowledge of SCCM, JAMF, Windows 7/8.1/10, Mac OSX, Office O365 Understanding of system administration, basic networking and VoIP concepts 4 - 6 years' experience working in a fast paced and dynamic but VERY customer focused IT Helpdesk environment Bachelor's degree in Computer Science or MIS or equivalent work experience Detail oriented, deadline and results driven Excellent written and verbal communication skills Strong customer service background Intel based Mac OSX hardware/software support is required o MCDST or higher Microsoft IT Professional certification o JAMF 201