Talent & Volunteer Programs Coordinator

Coordinator, Talent & Volunteer Programs

Full-time

The Organization

Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are looking for a Talent & Volunteer Programs Coordinator to join our growing team at Ronald McDonald House Toronto (240 McCaul Street).

The Role

We are seeking a Talent & Volunteer Programs Coordinator to support the growing Talent Programs and Volunteer Engagement portfolio at Ronald McDonald House Toronto.

Reporting to the Manager, Talent & Volunteer Programs, this role plays a key part in delivering high-quality volunteer & talent experiences, supporting recruitment & development initiatives, and ensuring smooth coordination of engagement, training, and program logistics.

This is a dynamic, hands-on role ideal for someone who is highly organized, people-focused, and excited about supporting both volunteers and staff through meaningful programs and experiences. While Ronald McDonald House Toronto offers a flexible work environment, this position requires regular on-site presence to support operations, training, and engagement activities.

Key Responsibilities Include

Talent Programs & Learning Coordination

• Support the rollout of talent programs, including performance management cycle logistics (communications, tracking, follow-up), learning sessions, and leadership onboarding and development workshops.
• Coordinate logistics for training/informative sessions (room booking, materials, registration, attendance tracking).
• Maintain accurate learning & development records and prepare participation reports.
• Assist in developing learning materials, presentations, and resources.
• Support the implementation and documentation of the organizational competency framework (communications, tracking, data updates).

Volunteer Engagement & Lifecycle (VE)

• Coordinate volunteer recruitment activities, including posting roles, screening applications, scheduling interviews, and conducting reference checks.
• Support onboarding and orientation for new volunteers, ensuring all documentation, background checks, and training requirements are completed.
• Maintain volunteer records in Volunteer platform (Volgistics), ensuring accuracy and compliance.
• Support volunteer scheduling, communications, and day-to-day inquiries.
• Assist with volunteer offboarding, exit surveys, and data tracking.
• Reach out to inactive volunteers to understand barriers and support re-engagement.

Engagement (Staff & Volunteers) & People & Culture Support

• Help plan and deliver engagement initiatives for staff and volunteers (recognition events, appreciation activities, wellness initiatives).
• Support communications related to engagement programs, including newsletters, announcements, and event invitations.
• Track participation and feedback to support continuous improvement.
• Assist with the annual engagement survey and follow-up activities.
• Provide administrative support to HR Operations during peak periods (e.g., onboarding cycles, training sessions, engagement initiatives).
• Assist with staff recruitment logistics, including posting roles, scheduling interviews, and coordinating candidate communications, as needed.
• Support HR processes such as maintaining staff training records, preparing onboarding materials, and coordinating mandatory training reminders.
• Provide occasional coverage for the P&C Coordinator role during absences or high-volume periods (e.g., responding to inquiries, preparing documentation, updating HR systems).

Data, Insights & Reporting

• Maintain accurate volunteer and talent program data, ensuring integrity and compliance.
• Generate insights related to volunteer engagement, retention, and talent development outcomes.
• Develop and maintain dashboards and reporting to support decision-making and continuous improvement.
• Support HR Operations with data entry, reporting, and documentation related to staff onboarding, training compliance, performance management, and other metrics.

Program Administration & Continuous Improvement

• Maintain program documentation, SOPs, and process guides for volunteer and talent programs.
• Support cross-functional collaboration with other departments.
• Assist with special projects that enhance the volunteer experience, talent development, or organizational culture.
• Provide administrative support for budgeting, scheduling, and program planning.
• Support People and Culture initiatives by preparing materials, coordinating logistics, and assisting with documentation for HR-led programs (e.g., onboarding, compliance trainings, recognition programs).
• Assist with maintaining accurate staff and volunteer records in relevant systems (e.g., HRIS, Volgistics), ensuring alignment with P&C data standards.

Qualifications

Ronald McDonald House Toronto understands that for any role, it’s possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role.

Education & Experience

• 1–3 years of experience in volunteer coordination, HR coordination, learning & development support, or related fields.
• Experience supporting training, events, or program coordination is preferred.
• Experience with volunteer management systems (e.g., Volgistics) or HRIS is an asset.
• Diploma or degree in Human Resources, Volunteer Management, Business Administration, or related discipline.
• Project Management experience is preferred.

Knowledge, Skills & Abilities

• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills; comfortable engaging with volunteers and staff at all levels.
• Tech-comfortable and eager to learn new systems and tools.
• Detail-oriented with strong data accuracy and documentation habits.
• Customer-service mindset with a collaborative, solutions-focused approach.
• Experience using data and insights to inform decisions and measure impact.
• Ability to maintain confidentiality and handle sensitive information with discretion.

The successful candidate will need to undergo a successful reference check, a satisfactory background check and immunization process as per hospital policies.

What We Offer

At Ronald McDonald House Toronto, you’re not just taking on a job; you’re becoming part of a mission that makes a tangible difference every day. As a Talent & Volunteer Programs Coordinator, you'll play a key role in helping families feel at home when they need it most. You’ll have the opportunity to work with compassionate people, enhance your skill set, and contribute to a life-changing cause.

In addition to meaningful work that supports families during critical moments, we offer:

• Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
• Supportive Environment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
• Competitive total rewards package including a hiring salary range of $57,000 – 67,000, RRSP contribution, group health and dental benefits, coverage for mental health, paramedical services and much more.
• Access to paid Wellness Days and religious days.

If you're looking to make a difference every day in the lives of children and families, submityour application today!

This posting is for a new vacancy that the organization is currently seeking to fill.

We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or select candidates.

Ronald McDonald House Toronto is an Equal Opportunity Employer.

Ronald McDonald House Toronto is committed to equity, diversity, and inclusion in the workplace. As an equal opportunity employer, we are dedicated to building a qualified workforce that reflects the diverse communities and families we serve, and to fostering an inclusive, accessible, and respectful environment where all individuals feel valued, supported, and have equitable opportunities to succeed.

When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.