Key Account Manager – USA

About ROLZO

ROLZO combines technology with white-glove service to elevate the journeys of the world’s most discerning travellers. Redefining luxury mobility, ROLZO offers an all-in-one platform for transfers, hourly chauffeur services, and VIP Meet & Greet experiences across 100+ countries, 750 cities, and 1,000 airports. Our mission is to empower businesses serving high-net-worth individuals with seamless, reliable, and consistent service worldwide.

Job details

We are looking for a Key Account Manager to join our sales team and cover the USA and Canada markets. This is a hybrid role combining account management and new business development, requiring both strategic relationship building and a strong commercial drive.

You will be responsible for growing and retaining an existing portfolio of high-value B2B clients, while also identifying and closing new business opportunities across your region. Acting as a trusted partner, you will work closely with clients to understand their needs, maximise their use of ROLZO, and ensure a consistently exceptional experience.

This role requires a highly motivated individual who thrives in a fast-paced, entrepreneurial environment and can manage complex, multi-stakeholder relationships across different time zones and cultures.

What you’ll do

Own and grow a portfolio of key accounts across the USA and Canada

Drive revenue expansion within existing clients through upselling, cross-selling, and increased adoption

Identify, prospect, and close new B2B clients within target industries (travel, lifestyle, luxury, corporate)

Build and maintain strong, long-term relationships with decision-makers and stakeholders

Deliver a white-glove client experience at every stage of the journey

Understand client objectives and position ROLZO as a strategic partner

Drive and manage a robust sales pipeline across your region

Lead tailored outreach strategies and high-impact client engagements

Collaborate with internal teams (operations, product, marketing) to align on client needs and opportunities

Gather and relay client feedback to help shape product development and commercial strategy

Maintain accurate reporting and forecasting through CRM tools

Who you are

Experienced: Proven track record in B2B sales and/or key account management, ideally in travel, luxury, mobility, Hospitality or SaaS

Commercially driven: Strong ability to both grow accounts and win new business

Relationship-led: Skilled at building trust and influencing stakeholders at all levels

High performer: Consistent achievement or overachievement of revenue targets

Entrepreneurial: Comfortable operating in a fast-growing, evolving environment

Global mindset: Experience working across international markets, ideally USA and/or Canada

Structured & organised: Strong pipeline management and forecasting discipline

Excellent communicator: Clear, persuasive, and polished in both written and verbal communication

Self-starter: Proactive, resourceful, and results-oriented with a strong sense of ownership

What we offer

Competitive base salary

Attractive commission structure tied to performance

Opportunity to play a key role in ROLZO’s global expansion

High-impact position with direct influence on revenue growth

Collaborative, ambitious, and international team

A culture built on excellence, ownership, and continuous improvement