Senior Technical Account Manager

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers, sharp problem-solvers, and builders who are motivated to make a meaningful contribution. Robinhood isn’t a place for complacency—it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

We’re forming a brand-new Technical Account Management team with a clear mission: deliver precise, reliable technical support to our most important institutional customers, including some of the largest financial institutions in the world. This team sits at the intersection of customers, product, engineering, and support, ensuring institutional clients can onboard smoothly, integrate successfully, and trade with confidence. As part of Bitstamp by Robinhood, the team plays a critical role in supporting institutional adoption of crypto trading infrastructure!

As a Technical Account Manager (IC5), you will serve as a trusted technical partner to institutional clients throughout onboarding, integration, and live trading. You will own technical relationships for key accounts, investigate and resolve complex issues, and collaborate closely with internal teams to deliver timely, accurate solutions. This is a high-visibility role for someone who understands crypto markets, trading systems, and thrives in a technical, customer-facing environment.

This role is based in our New York, NY office, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading.

• Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support.

• Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed.

• Proactively understand client workflows and anticipate needs to help customers use the platform effectively.

• Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements.

What you bring

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