Brokerage Communications Specialist

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Brokerage Communications team’s mission is to deliver accurate, timely, and clear customer communications that uphold regulatory standards and elevate customer trust.

As a Brokerage Communications Specialist, you will manage the operational and strategic execution of customer-facing messages across multiple channels. You’ll partner closely with cross-functional teams to navigate approvals, drive efficient delivery, and ensure that customers receive critical updates with clarity and compliance!

This role is based in our Chicago, IL; Denver, CO; New York, NY; or Lake Mary, FL office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Draft clear, accurate, and customer-centric communications on behalf of the broker-dealer and affiliated entities; route for approvals and deliver across email, in-app push, inboxes, banners, and physical mail.
• Manage multiple priorities including corporate actions, SEVs, ad-hoc requests, and regulatory project work.
• Define project scopes and timelines, identify documentation needs, and keep initiatives on track through proactive planning and follow-ups.
• Participate in the 24/7 on-call rotation to support urgent incident communications, ensuring accurate and timely delivery.
• Coordinate physical mail fulfillment via vendors, and maintain compliant records for audits and regulatory reviews.

What you bring

• Active Series 7 and Series 24 licenses required.
• Exceptional communication skills—both written and verbal—with a positive, professional attitude.
• Strong organizational skills with the ability to manage shifting priorities and meet multiple deadlines.
• Proficient in interpreting structured data, reconciling across systems, and leveraging AI tools for analysis and operational accuracy.
• 3+ years of experience in financial services operations, particularly brokerage communications or customer messaging.
• General understanding of brokerage operations and clearing functions (e.g., customer statements, trade confirmations).
• Bachelor’s degree or equivalent business experience.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.