Desktop Support Technician

Desktop Support Specialist

Location: Renton, WA

Position Type: Long-Term Contract

Experience Required: 3–5 Years

Schedule: Sunday to Wednesday, 3pm to 11pm PST (2nd shift)

Job Summary

We are seeking a Desktop Support Specialist with 3–5 years of hands-on experience to join our team in Portland, OR. This is a long-term contract opportunity supporting end users in a fast-paced environment. The ideal candidate is customer-focused, technically strong, and experienced in troubleshooting a wide range of hardware and software issues.

Key Responsibilities

· Provide Tier 1 & Tier 2 support for desktops, laptops, printers, and mobile devices

· Install, configure, and troubleshoot Windows 10/11 and Mac OS systems

· Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

· Manage user accounts and permissions in Active Directory and Azure AD

· Image, deploy, and refresh hardware using standard deployment tools

· Troubleshoot network connectivity issues (VPN, Wi-Fi, LAN)

· Document incidents and resolutions in ticketing systems (ServiceNow, Jira, etc.)

· Assist with onboarding and offboarding processes

· Maintain inventory of IT equipment

Qualifications

· 3–5 years of desktop support or help desk experience

· Strong knowledge of Windows OS and Microsoft 365

· Experience with Active Directory and basic networking concepts

· Excellent troubleshooting and customer service skills

· Ability to work onsite in Portland, OR

· CompTIA A+ or similar certification preferred

Pay: $25.00 - $30.00 per hour

Application Question(s):

• Pay rate is $25 to $30/hour, based on experience. What hourly rate would you be looking for?
• Are you able to work Sunday to Wednesday, SECOND SHIFT?

Work Location: In person