Systems Administrator (Tier 2/3 Support)

RiVidium is seeking a Systems Administrator (Tier 2/3 Support). This role supports IT, Cybersecurity, and Data Operations – Core Operations and helps deliver mission-focused outcomes for service members, families, and related stakeholders. Performs PWS C.5.3.1 system administration; handles patching, configuration management, account provisioning, and operational sustainment. This position is contingent upon contract award.

Key Responsibilities

• Perform system administration and operational sustainment activities across enterprise environments.
• Support configuration, patching, account provisioning, troubleshooting, and system health actions.
• Coordinate with helpdesk, security, and engineering teams to restore service and maintain continuity.
• Document actions, follow approved procedures, and support shift-based operations as required.

Basic Qualifications

• Bachelor’s degree in a relevant discipline or equivalent professional experience.
• Experience supporting operational or technical environments with shift-based or on-call expectations.
• Ability to satisfy applicable Government personnel security requirements for the assigned role. For IT and cybersecurity workforce positions, applicable DoD 8140 training and certification requirements will apply upon award.
• Strong communication, teamwork, and documentation skills in a mission-focused delivery environment.

Preferred Qualifications

• Experience supporting 24/7/365 operations, ticketing workflows, knowledge bases, and customer support metrics.
• Ability to troubleshoot across applications, accounts, and infrastructure while maintaining service continuity.
• Experience supporting account lifecycle actions, outage communications, and operational SOPs.

Work Setting

This role is expected to support work in the Alexandria, Virginia area. Expected schedule includes 24/7/365 shift support, including nights, weekends, and holidays as required.