Senior Presales Engineer - Enterprise (Telecom)

As a Senior Solutions Engineer - Enterprise at RingCentral, you will play a crucial role in modernizing complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms for India's leading enterprises. Your responsibilities will include defining and positioning end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits, leading technical discovery sessions, shaping migration strategies, owning technical responses for large RFPs, guiding technical validation engagements, and providing structured feedback to global Product and Engineering teams based on India enterprise requirements.

Key Responsibilities:

• Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
• Lead technical discovery sessions and whiteboard deep telephony and contact center architectures
• Shape migration strategy from legacy PBX and on-prem contact center platforms to cloud-native environments
• Own technical responses for large RFPs and strategic bids
• Guide technical validation and proof-of-value engagements
• Identify technical risks, dependencies, and mitigation approaches during deal cycles
• Support partners with advanced RingCentral platform expertise and joint solution alignment
• Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
• Define a competitive displacement strategy against incumbent enterprise platforms

Enterprise Telephony & Architecture Expertise (Critical):

• Strong hands-on and architectural experience in PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimization
• Expertise in enterprise voice design, dial plans, call routing logic, HA/DR architecture
• Familiarity with hybrid and cloud migration strategies, multi-site enterprise voice environments, and Indian telecom regulatory considerations

Platform Experience:

• Strong experience with enterprise platforms such as Cisco, Avaya, Genesys, NICE, Five9, Zoom

Experience Required:

• 10+ years in telecom, unified communications, or contact center domains
• Proven experience supporting large enterprise environments (500+ seats)
• Exposure to BFSI, BPO/KPO/ITES sectors preferred
• Strong commercial awareness and experience supporting complex deal cycles
• Executive presence with the ability to simplify technical complexity into business value
• Understanding of API-driven integrations and enterprise ecosystem alignment

Educational Qualification:

• Bachelors degree in Engineering, Computer Science, Telecommunications, or a related field
• Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus

By taking on this role, you will have the opportunity to influence architecture decisions, migration strategy, and long-term platform direction for India's largest enterprises. This is a chance to shape large-scale cloud communication transformations across the most complex enterprise environments in India. As a Senior Solutions Engineer - Enterprise at RingCentral, you will play a crucial role in modernizing complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms for India's leading enterprises. Your responsibilities will include defining and positioning end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits, leading technical discovery sessions, shaping migration strategies, owning technical responses for large RFPs, guiding technical validation engagements, and providing structured feedback to global Product and Engineering teams based on India enterprise requirements.

Key Responsibilities:

• Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
• Lead technical discovery sessions and whiteboard deep telephony and contact center architectures
• Shape migration strategy from legacy PBX and on-prem contact center platforms to cloud-native environments
• Own technical responses for large RFPs and strategic bids
• Guide technical validation and proof-of-value engagements
• Identify technical risks, dependencies, and mitigation approaches during deal cycles
• Support partners with advanced RingCentral platform expertise and joint solution alignment
• Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
• Define a competitive displacement strategy against incumbent enterprise platforms

Enterprise Telephony & Architecture Expertise (Critical):

• Strong hands-on and architectural experience in PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimization
• Expertise in enterprise voice design, dial plans, call routing logic, HA/DR architecture
• Familiarity with hybrid and cloud migration strategies, multi-site enterprise voice environments, and Indian telecom regulatory considerations

Platform Experience:

• Strong experienc