Salesforce Administrator

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

• *Your day-to-day responsibilities will include**:
• End-to-end administration and configuration of the platform environment
• Provide technical expertise and support to other members across multiple Salesforce projects and enhancements
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing and data integrity
• Manage Salesforce roles, profiles, sharing rules, workflows and groups
• Prioritize, design and facilitate successful implementation and adoption of new processes
• Participate in final acceptance testing, verifying with stakeholders, deploying new functionality to production.
• Train clients and create the supporting technical and training documentation.
• Write and manage technical documentation, including internal and external facing knowledge base articles.
• Developing and maintaining multiple experience cloud sites
• Developing and maintaining sandbox environments, and creating and testing APEX code for automation.
• *Requirements**:
• Undergraduate or College degree in a technical field.
• 2+ years of experience with Salesforce configuration, support and/or administration
• Salesforce Administration Certifications
• Experience deploying and managing 3rd party integrations
• Experience with salesforce flows and APEX automation development
• A strong knowledge of query language, and experience with salesforce formulas
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Strong problem-solving skills with a keen eye for detail
• Excellent communication skills, both written and verbal
• Must be available to travel to client sites within Canada and the US up to 20% of the time
• *Compensation and Benefits**:
• Base Salary: $72K - $88K + performance-based bonus + stock options
• Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
• Benefits Plan: Medical, dental, prescription, life/health spending accounts and more
• Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo.
• Commuter Program: Complimentary rides to and from work within the Waterloo region
• Location: Waterloo, Ontario
• *Who we are**:

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted cloud-based on-demand transit software among the ten largest cities in the United States. Our marquee clients include Philadelphia’s SEPTA, Los Angeles Metro, San Antonio Metro, and Houston Metro.

RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.