Customer Service Representative (US - )

About the job

Work From Office (NIGHT SHIFTS)

9 HOURS SHIFTS

TWO SHIFT SLOTS - 6:30 PM TO 3:30 AM

AND 8:30 PM TO 5:30 AM

No transportation provided

MUST BE AVAILABLE ON WEEKENDS (2 ROTATIONAL WEEK OFFS)

Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West Bengal

Job Description

We are looking for Customer Service Sales Representatives / Sales Associates to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound calls with US customers.

Assist customers with product inquiries, orders, and general support.

Resolve customer issues efficiently while maintaining a professional approach.

Provide accurate information about products and services.

Deliver excellent customer service while identifying potential sales opportunities.

Maintain proper documentation of customer interactions.

Requirements

Prior experience handling US customers is mandatory.

Excellent spoken English and communication skills.

Experience handling calls and interacting with US clients/customers.

Ability to work in a hardcore night shift (US shift).

Must be comfortable working night shifts.

Must be able to work weekends on rotational shifts.

Strong problem-solving and customer-handling skills.