Hotel Front Desk Manager

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors.

You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Compensation

$18 - $20 hourly

Responsibilities

• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Generate occupancy reports and compile financial information for the general manager
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Handle the front desk budget and order office supplies as needed
• Foster a positive and supportive work environment, demonstrating a positive attitude and leading by example
• Collaborate effectively with other departments and team members to ensure guest satisfaction and seamless operations
• Supervise current front desk staff and assist with the hiring and training of new team members to ensure excellent customer service and adherence to hotel policies

Qualifications

• Must possess a high school diploma or equivalent certification (GED)
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• 1 year of previous experience working in the hospitality industry
• Have superb communication skills, management skills, and multitasking skills
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• Marriott experience preferred
• Previous supervisor or lead experience preferred
• Must have flexible availability, including weekends and evenings

About Company

Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships—with our guests, employees, and partners—are at the heart of everything we do. We’ve earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we’ll do.

Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.