Compliance Support Officer (One year Contract)

Are you passionate about protecting the environment? Do you go out of your way to reduce, reuse, and recycle? Do you envision a waste-free future?

If you answered yes to those questions, then we’d like to hear from you.

We are the Resource Productivity and Recovery Authority (RPRA), Ontario’s circular economy regulator.

Our vision is a waste-free and prosperous Ontario. And, our mission is to support waste reduction and resource recovery by enforcing compliance with Ontario’s producer responsibility laws, providing registry services to our regulated community, and reporting publicly on Ontario’s progress towards a circular economy.

We are looking for a talented and committed individual to join us as a Compliance Support Officer to support the government’s efforts to protect the environment and advance a new economy in which waste is reused, recycled, and reintegrated.

Job Summary

As the first point of contact, the Compliance Support Officer is responsible for the intake of all registrants who are required to interact with the Authority’s Registry to support their regulatory obligations.

The Compliance Support

Officer provides excellent customer service and technical support via telephone and email to all registrants. In addition, the Compliance Support Officer provides support to the Compliance Team in the execution of compliance activities related to registration and reporting to the regulations under the Resource Recovery and Circular Economy Act (RRCEA), 2016.

Essential Duties and Responsibilities:

Compliance Support Service (70%)

• Supports registrants in utilizing the Registry for the Digital Reporting Services programs while taking them through the intake process
• Supports registrants in understanding their requirements under the RRCEA while taking them through the intake process
• Supports in the development and provision of materials (e.g., FAQs, slide decks, guides, RPRA website updates, Compliance Bulletins) for parties required to register and report
• Supports registrants with inputting data into the Registry during registration and ensure timely reporting
• Supports the compliance team with compliance-related matters under the RRCEA based on the Authority’s risk-based compliance framework when directed
• Support the delivery of the Compliance function by identifying potential compliance issues that may require follow-up, creating and assigning cases of potential non-compliance to Compliance Officers for further investigation and or escalation
• Consistently conducts research to recognize free riders to escalate for resolution and determine specific registrants where focus is required
• Generates applicable reports and conducts basic analytics, as required
• Assists registrants regarding payment and balance related inquires in relation to an applicable program in collaboration with Revenue Accounts Receivable Specialist
• Provides effective and efficient resolution of issues
• Ensures parties are trained on the relevant systems to register and report for compliance within the required timelines
• Maintains files and records in line with records management standards and processes
• Makes recommendations on the regulated parties system interface to increase the usability of the system while adhering to modern regulator principles, including communications for compliance

Ministry Support (20%)

• Responds to Ministry inquiries as delegated by the Manager, Compliance and Service Delivery related to authorized program data in the Registry as required to support the delivery of their compliance function as applicable
• Maintains contact with Ministry users and provides technical support as required
• Ensures Ministry users are trained on the relevant systems to access and review data that supports their compliance and enforcement work as required
• Supports in the development of and provision of materials (e.g., slide decks, guides) for Ministry users

Administration (10%)

• Provides administrative support to program committees and projects as required
• Undertakes research to support program committees and projects as required
• Gather information to setup an outreach campaign and provide recommendations to compliance managers on tools that can be used

Other Duties

• Perform other duties, as assigned

Job Qualifications:

Education

• Post-secondary education or equivalent work experience

Experience

• Two to four years’ experience in customer service is required
• Regulatory compliance experience is considered an asset
• Background wit