Hotel Assistant General Manager

Resort Hotel

Assistant General Manager-Front Desk with housekeeping experience

Rehoboth Beach, DE

**Job Summary:**

We are seeking an experienced Assistant General Hotel Manager to support the overall operations of our hotel. This role requires strong leadership skills and a background in front desk operations to ensure exceptional guest experiences and efficient hotel management.

**Key Responsibilities:**

. **Front Desk Operations:**

• Oversee daily front desk operations, ensuring high standards of guest service.
• Manage check-in and check-out processes, resolving guest inquiries and complaints efficiently.
• Train, supervise, and evaluate front desk staff to maintain excellent service levels.

**Guest Relations:**

• Foster a welcoming atmosphere for guests, addressing their needs and feedback.
• Implement guest service initiatives to enhance satisfaction and loyalty.

**Staff Management:**

• Assist in hiring, training, and mentoring housekeeping and maintenance staff, promoting a positive work environment.
• Collaborate with department heads to ensure seamless communication and teamwork.

. **Operational Support:**

• Assist the General Manager in developing and implementing operational policies and procedures.
• Monitor hotel performance metrics and assist in budget management.

**Rates and Pricing:**

• Support online hotel services and increase occupancy rates.
• Engage with guests to gather feedback that informs marketing strategies.

**Compliance and Safety:**

• Ensure compliance with health, safety, and security regulations.
• Conduct regular inspections of the property to maintain standards.

**Qualifications:**

• High school diploma or equivalent; degree in hospitality management preferred.
• Proven experience in hotel front desk operations, with a minimum of 2 years in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in hotel management software and Microsoft Office Suite.

**Benefits:**

• Competitive salary and performance bonuses.
• Health, dental, and retirement benefits.
• Opportunities for career advancement within the hotel.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• have you worked with online booking? ie hotels.com

Work Location: In person