POSITION SUMMARY:

The Logistics Coordinator II is responsible for the coordination and utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. The incumbent will dispatch employees to calls as they are received, using information on daily factors such as driver loads, locations, and customer needs to balance cost and speed of response.

PRINCIPLE RESPONSIBILITIES:

• Dispatches employees based on RISE and/or daily factors such as driver loads, locations, and customer need to balance cost and speed of response. Responds to same day changes or next day planning for the service needs of our customers to drive on-route efficiencies and improve route design by identifying patterns.
• Prepares, or provides input on, daily roster to maximize capacity by ensuring productive use of all assets including assignment of personnel, equipment, and supplies. May maintain employee attendance records including call offs, vacations, and personal days. Reports performance issues or concerns to appropriate management for resolution.
• Makes changes to daily route information in a more efficient, proactive, and real time way to increase route standardization, efficiency and accuracy.
• Resolves route and/or response problems that arise while Trucks and Drivers are in transit. Ensures routes and customer needs are resolved.
• Collects, interprets, and analyzes various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall efficiency and accuracy.
• Creates and sequences routes and resources that make operational sense and are efficient. Understands missed pickup, service commitments, and/or Key Performance Measures (KPM) to help meet or exceed expectations and customer experience related to goals.
• Ability to expect the unexpected, monitors and adjusts today and tomorrow’s plans throughout the day as it relates to assigned lines of business.
• Follows all safety policies and procedures and applies DOT regulations, such as hours of service, weight compliance standpoint, daily pre/post trip inspections, etc.
• Performs other job-related duties as assigned.

PREFERRED QUALIFICATIONS

• Analytical and problem-solving skills.
• Written and verbal communications skills.
• Ability to work in a fast-paced environment with rapidly changing priorities.
• Proficiency in the use of Microsoft Office applications or similar software.
• Ability to understand and execute time-sensitive tasks.
• Knowledge of Bill of Lading’s, T&M’s, and Manifests.
• Attentive to details and possess time management skills.
• Familiar with Fleet assignment.

MINIMUM QUALIFICATIONS:

• 2 or more years’ Experience working as a Dispatcher or in a customer-facing position.