Senior Technical Writer for Product Experience

Drive clarity and user satisfaction as a Senior Technical Writer. Collaborate across teams to optimize in-product communication and enhance customer engagement through exceptional content. In this role, you'll oversee the in-product voice while partnering with Product Design and Marketing.

Your strategic mindset will ensure clarity in user experiences and support customer onboarding and product adoption. By conducting interviews and understanding user needs, you'll shape content that resonates with customers and improves usability across product lines. Key Responsibilities:

• Own voice and tone across product communication
• Conduct customer interviews for insights
• Optimize onboarding and feature discovery
• Collaborate with Product Management and Design
• Build and maintain writing guidelines and frameworks Requirements:
• 5+ years in technical writing or UX writing
• Strong portfolio demonstrating effective in-product writing
• Strategic thinker focused on user behavior
• Collaborative with excellent communication skills
• Metrics-driven, with proven project management skills Leverage your expertise to enhance user experiences through strategic, impactful writing and cross-functional collaboration.