Customer Support Specialist | Remote Working

This position is remote and aligns to European timezone. Recruitroo is has built a cutting-edge software solution designed to help streamline the hiring and relocation process for international hiring. Our sophisticated software manages everything from sourcing candidates to securing visas and work permits, all the way through to managing relocation logistics. Our mission is to minimize the time and cost involved in hiring and relocating talent globally, while making the entire process stress-free for our clients.

As a Remote Customer Service Representative , you will be the frontline ambassador for Recruitroo, responsible for delivering top-tier support to our users. Support & Troubleshooting

Respond to customer queries via email, chat, and occasional phone support within agreed SLAs.

Develop and maintain knowledge-base content, FAQs, and help documentation.

Act as a voice of the customer in team discussions and planning sessions.

Account Management Assistance

Assist the account management team with usage checks, renewal reminders, and proactive outreach to ensure customer satisfaction.

2+ years of customer support experience (ideally in SaaS or tech-driven environments).

• Exceptional written and spoken English; Experience with support tools like Zendesk, Intercom, Freshdesk, or similar.
• Proven ability to multitask and prioritize in fast-paced, remote environments.

Familiarity with Applicant Tracking Systems (ATS), HRTech, or recruitment processes.

Basic knowledge of APIs, integrations, or web-based products.

Previous experience working remote or in asynchronous teams across time zones.

Competitive salary and benefits package.

Opportunities for career growth and development.

Flexible remote/hybrid work setup.