Customer Care Representative( Prefer Gurgaon based Candidates )

Job Description

Job Summary

We are looking for a customer-focused and detail-oriented Customer Support Representative to manage client queries, provide solutions, and ensure a positive customer experience. The role involves handling customer interactions via phone, email, chat, and other communication channels while maintaining service excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or ticketing systems.
• Identify customer needs, clarify information, and provide accurate and timely solutions.
• Handle and resolve complaints with professionalism and empathy.
• Maintain records of customer interactions, issues, and solutions in CRM systems.
• Coordinate with internal teams (sales, technical, operations) for issue resolution.
• Follow up with customers to ensure their issues are resolved and satisfaction levels are met.
• Provide product or service information to customers and assist in onboarding when needed.
• Escalate unresolved issues to higher-level support teams as required.
• Suggest improvements in processes, FAQs, and support documentation.
• Achieve set customer satisfaction (CSAT), response time, and resolution KPIs.

Required Skills & Qualifications

• Bachelor’s degree in any discipline (preferred).
• Proven experience in customer service or support (voice, non-voice, or blended process).
• Excellent communication skills – verbal and written.
• Strong problem-solving, active listening, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM tools, MS Office, and online communication platforms.
• Patience, empathy, and a customer-first mindset.

Job Type: Full-time

(Prefer Gurgaon Based Candidates Only)

Benefits

• Cell phone reimbursement
• Health insurance
• Provident Fund

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Current In-hand Salary ?
• Availability for F2F Interview ?

Education

• Bachelor's (Required)

Experience

• Customer support: 1 year (Required)

Location:

• Gurgaon H.O, Gurugram, Haryana (Required)

Work Location: In person