Operations & Service Full Time Mississauga, ON Remote

Revolutionize Patient Care: Solve problems and enhance experiences with your technical support expertise!

Are youready to revolutionize healthcare through tech? Can you deliver exceptional support, 24/7 while working independently and efficiently from home? Are you a problem-solver skilled in troubleshooting complex technical issues? Do you have a passion for innovation?

If your answer is “Yes”, keep on reading!

The Opportunity

RealTime Medical delivers innovative application solutions that improve patient care and meet the unique needs of our healthcare customers by empowering radiologists to work efficiently and sustainably and providing our healthcare customers with tailored solutions that meet their unique needs and streamline workflows. YOU will support the daily 7/24/365 operations of teleradiology and our cutting-edge software services that streamline healthcare delivery!

The Role

We offer

• A remote work environment with occasional in-person team meetings
• A learning culture with plenty of development opportunities
• Collaborative and supportive team
• The opportunity to work with innovative healthcare technologies and solutions
• Work with passionate people interested in improving healthcare services

You will

• Be placed in a call rotation and provide exceptional technical and operational support to our users, resolve issues, and contribute to the ongoing improvement of our product and services.
• Provide front-line technical support to users, handling daily tasks, resolving issues, and creating and maintaining technical documentation.
• Manage user operational tasks, respond to support inquiries, document issues, and coordinate problem resolution.
• Contribute to product and service improvement by providing feedback, testing new releases, and researching industry trends.
• Fulfill additional duties as agreed upon.

The Candidate

Must-have qualifications

• 3+ years related experience in Information Technology
• 3+ years related experience in application support and/or system administration
• Postsecondary education in Computer Systems Technology or related fields
• Strong understanding of TCP/IP, OSI model, and networking fundamentals
• Strong organizational skills and ability to meet deadlines
• Ability to work independently and with minimal supervision
• Teamwork and collaboration
• Attention to detail and multi-tasking
• Good communication and interpersonal skills

Nice to have experience

• Experience with HIS/RIS interfaces, HL7 interfaces, DICOM
• Experience with technical ticketing systems
• Experience with cybersecurity fundamentals
• Experience with Linux, server setup and maintenance
• Familiarity with cloud platforms, e.g., Google, AWS, Azure

Accuracy:

The understanding of the necessity and value of accuracy and attention to detail; the ability to process information with high levels of accuracy.

Collaboration:

Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values, and mutual goals. Places team needs and priorities above individual needs. Involves others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others’ contributions and achievements.

Thoroughness:

Defines and organizes tasks, responsibilities, and priorities. Takes responsibility for timely completion.

Communications for Results:

Clearly and effectively transmit technical and business information, ideas, opinions, and conclusions orally and in writing.

Problem-Solving:

Anticipates, identifies, and defines problems. Seeks root causes. Develops and implements practical and timely solutions.

The Company

We’re Canada’s largest teleradiology network. As clinicians, we’ve pioneered ground-breaking A.I. technology to improve diagnostic efficiency and quality while reducing burnout. Our solution delivers optimal workflow, workload balancing and first-of-a-kind multidimensional peer learning to over 30 hospitals and clinics.

Our Mission:

Significantly improve the timeliness and quality of care patients receive.

How:

Carefully deploying innovative solutions and services that improve diagnostic efficiency, quality, and communications.

Culture

We are a team of highly motivated professionals with strong interpersonal skills dedicated to improving the care patients receive.

How to Apply

If you:

• are passionate about technology, healthcare, and making a difference
• are interested in work that matters and helping to deliver better care as part of a dedicated team
• believe in