Technical Support Specialist

Company Description

RBH Access Technologies Inc., established in 1995, is a leader in the Electronic Access Control industry, known for its innovative designs, high-quality products, and unwavering commitment to integrity and value. Based in Brampton, Ontario, Canada, RBH designs and manufactures advanced security management systems that are used in over 100 countries across five continents. The company operates through a global network of security dealers and systems integrators, ensuring tailored services and comprehensive training to maximize customer satisfaction. RBH is committed to continuous research and development, delivering scalable and integrated security solutions to meet the evolving market demands. As a testament to its strategic vision and quality, the company maintains growth rates above the industry average.

Role Description

This is a full-time role for a Technical Support Specialist, based in Brampton, ON. The Technical Support Specialist will be responsible for providing efficient technical assistance to customers, troubleshooting and resolving issues, ensuring high levels of customer satisfaction, and collaborating with internal teams to enhance support processes. The Specialist will also analyze and address customer concerns, document technical solutions, and assist with inquiries regarding RBH Access Technologies’ innovative security systems.

Qualifications

• Proficiency in Technical Support and troubleshooting access control systems
• Strong analytical skills to identify, analyze, and resolve technical issues
• Customer Support and Customer Satisfaction skills with a focus on clear communication and empathetic problem-solving
• Ability to work in both a collaborative team environment and independently
• Strong organizational and documentation skills to maintain accurate records of technical support cases
• Experience or familiarity with electronic security systems or related technology is an asset
• Working Knowledge of SQL for querying relational databases and retrieving data
• Bachelor’s degree or diploma in a related technical field, or equivalent experience