Hotel Front Desk Agent

About Us

Ramada by Wyndham - Las Cruces Hotel & Conference Center is a Wyndham hotel located near New Mexico State University and designed with a distinctive Hacienda-style atmosphere. The hotel features comfortable guest rooms, an indoor pool, fitness center, Las Palmas Restaurant, and 6,800 square feet of event space across six meeting rooms, creating a busy hospitality environment where guest service, communication, and professionalism are essential every day. Managed by DePalma Hotels & Resorts, this is a great opportunity to join a hotel team where the front desk plays a key role in welcoming guests, supporting daily operations, and creating a positive first impression.

Hotel website: www.wyndhamhotels.com/ramada/las-cruces-new-mexico/ramada-palms-de-las-cruces/overview/

DePalma Hotels & Resorts brings more than 40 years of hotel industry experience and a true passion for hospitality. Founded in 1983, DePalma is a long-established hotel management company known for hands-on leadership, deep operational expertise, and a people-first approach that focuses on taking care of associates, guests, and the communities we serve. We believe great hospitality starts with great people, and we are committed to creating opportunities for growth, development, and long-term success for our teams. If you are looking to build your career with a company that values service, knowledge, professionalism, and doing things the right way, DePalma offers a place where your work matters.

Visit us at www.depalmahotels.com

Position Summary

We are seeking a friendly, dependable, and service-focused Hotel Front Desk Agent to join our team. This position is responsible for welcoming guests, handling check-ins and check-outs, answering questions, managing reservations, and helping ensure each guest has a positive experience from arrival through departure.

The Hotel Front Desk Agent, also commonly known as a Guest Service Representative, is one of the most important guest-facing positions in the hotel. This role is ideal for someone who enjoys helping people, solving problems, staying organized, and being part of a hospitality team that values professionalism, teamwork, and excellent service.

Responsibilities

• Greet guests in a warm, professional, and welcoming manner
• Check guests in and out accurately and efficiently
• Handle reservations, room assignments, payments, and guest account transactions
• Answer phone calls, respond to guest questions, and provide hotel and local area information
• Assist guests with requests, concerns, complaints, and service recovery in a professional manner
• Communicate with housekeeping, maintenance, and hotel leadership to help resolve guest needs
• Monitor arrivals, departures, room status, and front desk activity throughout the shift
• Follow hotel procedures for cash handling, credit cards, guest privacy, and security
• Maintain a clean, organized, and professional front desk area
• Support guest satisfaction, brand standards, and daily hotel operations
• Complete shift reports, logs, and other front desk documentation as required
• Help create a positive first and last impression for every guest

Qualifications

Required

• Previous customer service, front desk, administrative, hospitality, retail, or related experience preferred
• Friendly and professional communication skills
• Strong attention to detail and ability to stay organized
• Ability to handle guest concerns calmly and professionally
• Basic computer skills and ability to learn hotel systems
• Ability to stand for extended periods during the shift
• Reliable attendance and punctuality
• Ability to work flexible schedules including weekends and holidays as needed

Preferred

• Previous hotel front desk or guest service experience
• Experience with Wyndham, Marriott, Hilton, IHG, or other branded hotel standards
• Experience using hotel property management systems
• Cash handling and credit card transaction experience
• Bilingual English/Spanish communication skills are a plus
• Ability to work morning, evening, weekend, or holiday shifts based on business needs

Schedule

• Flexible schedule based on business needs
• Morning and evening shifts may be available
• Weekends and holidays as needed

Job Type

• Full-time
• Part-time

Pay

Starting at $13.20 per hour and up based on experience

Benefits

Eligible associates may be offered:

• Health, dental, and vision insurance
• 401(k) with company contribution
• Paid time off
• Holiday pay
• Hotel travel discounts and perks
• Growth and advancement opportunities with an established hotel management company

Join Our Team

This is a great opportunity for someone who enjoys working with people, takes pride in providing excellent service, and wants to grow in the hospitality industry. If you are friendly, dependable, professional, and ready to help create a welcoming guest experience at Ramada by Wyndham - Las Cruces, we encourage you to apply.

Pay: From $13.20 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience

• Front desk: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Hotel: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person