Role Overview
Ralliant is hiring a mid-level Network Operations Center (NOC) Engineer – Level 1 / Level 2. This is a full-time role in Beaverton. Part of Ralliant's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Title
Network Operations Center (NOC) Engineer – Level 1 / Level 2
Department
IT Infrastructure / Network Operations / Managed Services
Job Summary
The NOC Engineer (L1/L2) is responsible for 16x5 monitoring, troubleshooting, and incident resolution of network and infrastructure systems to ensure high availability and performance. The role includes real-time monitoring, ticket handling, basic to intermediate troubleshooting, escalation to L3/Network Engineering teams, and maintaining operational documentation.
Key Responsibilities
NOC L1 Responsibilities (Entry / Junior)
- Monitor network and infrastructure alerts using tools such as SolarWinds,
- Perform initial triage of incidents and service requests.
- Create, update, and manage tickets in ServiceNow / Jira .
- Identify and categorize alarms: critical, major, minor, and perform first-level diagnosis.
- Perform basic troubleshooting for:
- Network connectivity issues
- LAN/WAN link status
- VPN down alerts
- DNS/DHCP reachability checks
- Interface errors, CRC, packet loss
- Execute standard operating procedures (SOPs) and runbooks.
- Escalate incidents to L2/L3 based on severity, impact, and SLA timelines.
- Communicate updates to users and stakeholders as per incident communication process.
- Participate in shift handovers and update logs properly.
NOC L2 Responsibilities (Intermediate / Experienced)
- Handle escalations from L1 and perform deeper troubleshooting for:
- Routing issues (BGP/OSPF/EIGRP basics)
- Switching issues (VLAN, trunking, STP)
- WAN/ISP circuit troubleshooting and coordination
- VPN tunnels (IPSec/SSL) monitoring and restoration
- Firewall policy or NAT-related connectivity issues (basic/moderate)
- Perform remote diagnostics using CLI:
- Cisco IOS / NX-OS
- Palo Alto (basic operational troubleshooting)
- Conduct log analysis and packet-level troubleshooting basics (tcpdump/Wireshark knowledge preferred).
- Perform planned maintenance support:
- Network changes monitoring
- Post-change validation
- Rollback support
- Work with vendors/ISPs to open TAC cases and follow up for resolution.
- Maintain and update operational documentation:
- Runbooks
- Knowledge base articles
- Incident RCA input (technical notes)
- Ensure SLA compliance and contribute to incident reporting.
Required Skills
Technical Skills
- Networking fundamentals: TCP/IP, OSI Model, subnetting
- Switching fundamentals: VLANs, trunking, STP
- Routing fundamentals: Static routes, OSPF/BGP basics
- Monitoring tools and alert triage
- Ticketing and ITIL incident management processes
- Basic understanding of:
- Firewalls
- VPNs
- DNS/DHCP
- Wireless concepts (preferred)
Soft Skills
- Strong troubleshooting mindset and ability to work under pressure
- Clear written communication (ticket notes, customer updates)
- Customer service orientation
- Shift discipline and proper handover documentation
Qualifications
- Bachelor’s degree in IT / CS / Electronics (or equivalent experience)
- Certifications (preferred):
- CCNA (highly preferred)
- ITIL Foundation (good to have)
Experience
- NOC L1: 0–2 years experience in monitoring/support
- NOC L2: 2–5 years experience in network operations / troubleshooting
Work Conditions
- 16x5 rotational shifts (day/night/weekend/holiday as required)
- On-call support (for L2 in some organizations)
- May require handling multiple incidents simultaneously
#LI-JW2
Frequently Asked Questions
How do I apply for the Network Operations Center (NOC) Engineer – Level 1 / Level 2 position at Ralliant?
Use the Apply button above to submit your application directly to Ralliant. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Network Operations Center (NOC) Engineer – Level 1 / Level 2 position at Ralliant located?
This position is based in Beaverton. Ralliant has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Network Operations Center (NOC) Engineer – Level 1 / Level 2 at Ralliant earn?
Ralliant has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Network Operations Center (NOC) Engineer – Level 1 / Level 2 role at Ralliant posted?
This role was posted on April 20, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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