Manager Commercial Risk Management

Job Title: Manager - Commercial Risk Management

Location: Bangalore

Experience: 7- 12 Years

Why should you choose us?

Rakuten Symphony, a Rakuten Group company, is at the forefront of revolutionizing the mobile telco industry.

We are building the next generation of cloud-based, international mobile services, leveraging the cutting-edge technology that powered Japan's newest mobile network.

This is your opportunity to join a global team of innovators and shape the future of telecommunications.

You will be part of a dynamic environment where your expertise directly contributes to integrating strategy, process, technology, and information to drive effectiveness, reduce costs, and enhance value for our customers.

We offer a challenging yet rewarding career path, working with a diverse and talented team, and the chance to make a significant impact on a global scale

About Rakuten Symphony

Rakuten Symphony is a Rakuten Group company, providing global B2 B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe.

We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc.:

Rakuten Group, Inc.

(TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society.

Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.5 billion members around the world.

The Rakuten Group has over 27,000 employees, and operations in 30 countries and regions.

For more information visit https://global.rakuten.com/corp/(opens in a new tab)

Role Summary

Rakuten Symphony is strengthening its commercial governance capability to enable informed, consistent, and risk-aware decision-making across global sales opportunities.

This role offers a unique opportunity to refine and institutionalize a Commercial Risk Management process that directly supports senior leadership decisions, margin protection, and long-term governance maturity.

Job Description The Manager Commercial Risk Management will own and continuously improve the Commercial Risk Management framework for Rakuten Symphony.

An initial process framework will be in place; this role is responsible for refining, stabilizing, scaling, and embedding the process into business-as-usual operations.

The role sits within a neutral governance function and works closely with Sales team, Sales Governance , Corporate Functions and other business units to ensure early risk identification, objective assessment, and clear executive decision support.

Key Responsibilities

• Process & Policy Ownership:

Refine and enhance the commercial risk management framework post-rollout, including checklists, definitions, escalation thresholds, and governance rules.

Drive continuous process and policy improvement based on deal outcomes and lessons learned.

• Risk Governance & Quality Control:

Ensure consistent and objective risk assessment across Finance, Legal, Procurement, Security, Delivery, and Technical functions.

Validate and challenge probability and impact scoring; ensure mitigation actions are practical, owned, and executable.

Assess residual risk and determine escalation and approval requirements.

• Executive Decision Enablement:

Consolidate cross-functional risks into a single executive-ready view.

Advise COO / CCO / CEO on risk trade-offs, margin exposure, and deal viability.

• Cross-Functional Coordination:

Proven ability to build and maintain strong relationships with internal and external stakeholders at all levels.

• Post-Decision Oversight:

Track execution of risk mitigation commitments post-win and monitor early risk indicators.

Flag deviations early and feed outcomes back into process improvements.

• Risk Analytics, Benchmarking & Predictive Insights:

Leverage standardized risk register data across multiple opportunities to identify recurring and emerging commercial risk patterns, benchmark approved vs.

rejected and won vs.

lost deals, and generate portfolio‑level insights.

Use these insights to progressively