Voice Analyst
Radiant Digital Solutions LLCRole Overview
Radiant Digital Solutions LLC is hiring a mid-level Voice Analyst. This is a full-time hybrid role, based in Rose Hill. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Position: Voice Analyst Location: Hybrid - Arlington, VA Duration: 12 Months Job Summary:
- Provide Tier 2 operational support for cloud and on-premise voice services.
- Triage and escalate voice system issues, serving as liaison with managed services provider.
- Support a portfolio of voice products including Microsoft Teams Phone, Cisco Call Manager, Five9 call center, video intercoms, and legacy systems.
- Coordinate with internal teams (cabling, network, security, endpoint, etc.) to address hardware, infrastructure, and service concerns.
- Generate operations and analytics reports for voice services.
- Collaborate with help desk staff, end users, and managed services provider for issue resolution.
- Evaluate and recommend new voice products and services.
- Lead small projects and system upgrades related to voice services.
- Provide technical support for larger operational initiatives and project implementations.
- Develop and maintain operational documentation for voice systems.
- Conduct end user training on voice platforms.
- Ensure compliance with departmental processes and standards.
Required Skills/Experience
- 7+ years of telecommunications and networking experience (PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud).
- Direct, hands-on experience with Cisco Call Manager and Microsoft Teams Phone.
Preferred Skills/Experience
- Experience with Five9 or similar CCaaS solutions.
- Experience working in federal, state, or local government environments.
Frequently Asked Questions
How do I apply for the Voice Analyst position at Radiant Digital Solutions LLC?
Use the Apply button above to submit your application directly to Radiant Digital Solutions LLC. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Voice Analyst role at Radiant Digital Solutions LLC remote or in-office?
This is a hybrid role based in Rose Hill. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Voice Analyst at Radiant Digital Solutions LLC earn?
Radiant Digital Solutions LLC has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Voice Analyst role at Radiant Digital Solutions LLC posted?
This role was posted on April 17, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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