Information Technology Training Manager

Job Description

Title: IT Trainer

Duration: 5 months (Possibility for 3 years)

Location: Richmond VA 23225

Mode of work: Onsite

Mode of Interview: In person

Key Responsibilities

• Deliver instructor-led and virtual training sessions for new and existing applications
• Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules
• Customize training content based on user roles, workflows, and system configurations
• Conduct training needs assessments and recommend appropriate learning approaches
• Support application rollouts, upgrades, and system changes through targeted training initiatives
• Provide hands-on system demonstrations and facilitate interactive learning sessions
• Evaluate training effectiveness and incorporate feedback for continuous improvement
• Serve as a subject matter expert (SME) on application functionality and workflows
• Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities
• Maintain training schedules, attendance records, and completion metrics

Required Qualifications

• Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)
• 2–5 years of experience in application training, software implementation, or user education
• Strong presentation and facilitation skills for diverse audiences
• Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software
• Ability to explain technical concepts in a clear, user-friendly manner

Skills &Competencies

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Adaptability to different learning styles and technical skill levels
• Analytical mindset with attention to detail
• Ability to travel as needed for on-site training sessions

Working Conditions

• Combination of remote, classroom, and on-site training environments
• Occasional travel may be required

Must have:

• 5 years' Experience in application training, software implementation, or user education
• 3years' Strong presentation and facilitation skills for diverse audiences
• 5 years' Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software

About Us

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.