Global IT Help Desk Technician (Bengaluru)

MNC Hiring: Technical Support Engineer – International Voice Support

Location: Bangalore

Shift: Evening Shift (Starting 5 PM onwards)

Open Positions: 5

Salary: Up to 6 LPA

Experience: Minimum 6 Months

About the Role

We are looking for Technical Support Engineers to provide high-quality technical assistance to global customers. The role involves troubleshooting hardware, and system-related issues while delivering excellent customer experience through international voice support.

This opportunity is ideal for professionals with strong technical troubleshooting skills and excellent communication abilities.

Key Responsibilities

Hardware Troubleshooting

• Diagnose issues related to RAM, HDD/SSD, Display, and Motherboard
• Identify boot failures, hardware malfunctions, and performance issues
• Guide users in hardware diagnostics and component checks
• Provide technical support to international customers via voice
• Troubleshoot hardware, graphics, and system-related issues
• Diagnose problems related to Windows, Linux, and Mac environments
• Assist customers with software installations, device issues, and system performance
• Document technical issues and resolutions in internal systems
• Escalate complex issues to advanced support teams when required
• Maintain high standards of customer satisfaction and service quality

Required Skills

• International Voice Support experience (mandatory)
• Hardware troubleshooting experience (mandatory)
• Solid understanding of Operating Systems (Windows / Linux / Mac)
• Experience with technical troubleshooting and root cause analysis
• Excellent communication and customer-handling skills