Montreal [Hybrid] Front Office Application Support Analyst

About the Company:

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for a Front Office Application Support Analyst to work with one of our clients, an Investment Bank based in Montreal.

Role Overview :

The team is responsible for publishing Custom Indices and supporting related workflows. The entity operates as both a Calculation Agent and a Publication Agent for custom index activities. As a Calculation Agent, the entity ensures the robustness of calculations and the existence of appropriate internal controls. As a Publication Agent, it guarantees that publications adhere to rulebook guidelines.

The team has daily interaction with front-office functions to ensure seamless operations. The team is involved in the publication of cross-asset indices, spanning a wide range of products including options-based, equity, and commodity indices.

The team is responsible for calculating and publishing 16,000 instruments (ETR, VWAP, Surface, etc.) required for the publication of 6,000 custom indices on a daily basis. The main complexity of this role lies in analyzing the reasons behind the failure to publish certain indices or underlying instruments.

Key responsibilities:

The responsibilities of this role include, but are not limited to :

• Investigating Issues: Investigate the root cause of publication issues and provide solutions or escalate as necessary, ensuring follow-up until resolution. Investigations will span multiple platforms and involve transversal collaboration, requiring the use of tools such as SQL, Excel, Splunk, Camunda, Jira, Dynatrace, Ubix, and Bloomberg.
• Provide user support throughout the entire lifecycle of an index, ensuring proper configurations across the necessary systems for index calculation or publication.
• Oversee workflow systems, ensuring that all workflows run on time daily, manage workflow incidents, and collaborate with development teams to improve workflow monitoring.
• Being able to summarize issue in a clear, concise manner and communicate across all the bank structural level to inform stakeholders and guide concerned team toward a resolution path.
• Work closely with market data provider such as Bloomberg and Reuters

Required Qualifications and Skills:

• 5+ years of experience
• Strong IT background with interest in financial markets and want to work closely with the business side
• Strong analytical skills to troubleshoot technical issues related to servers, connectivity, and scripts
• Experience and knowledge in working in a transversal role with all the bank structural level (FRONT, MIDDLE and BACK OFFICE)
• Experience in high-stakes role and stressful environment
• Comfortable with SQL requests, Python scripting, analyzing applications logs
• Ability to learn and understand complex processes and application entanglement
• Ability to quickly identify root cause of complex problems, whether they are external, technical, or internal.
• Adaptability to evolving systems, methods, and technologies, with a commitment to continuous improvement in workflow efficiency.
• Proven project management skills to deliver small & medium scale projects
• Willingness to learn more about financial products and market dynamics to bridge the gap between IT and business functions.
• Comfortable working in high-pressure situations, especially during critical times for index calculation and publication.
• Excellent troubleshooting and analysis skills are needed to quickly and accurately assess trouble areas in a wide variety of infrastructure and application environments
• Team player.
• Self-starter attitude and willingness to get involved in a wide variety of tasks
• Detail-oriented and organized
• Excellent written and verbal communication skills
• Capable of prioritizing tasks and multi-tasking projects
• Flexible and adaptable to new environments
• Quickly learn new systems/products.

Languages:

English: mandatory

French: a strong asset