Montréal [Hybrid] Application Support Front Office

About the Company:

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are looking for an IT Support Analyst for one of our clients, an investment bank set in Montreal

Mission & Responsabilities

Provide 1st and 2nd level support for Repo & Secured Funding (RSF) trading systems within Capital Markets IT, operating as part of a global 24-hour support team using a follow-the-sun model.

Key Focus:

· Direct support to Front Office traders in a fast-paced, high-pressure environment

· Incident management, problem resolution, and service improvement for RSF trading applications

· System analysis, development, implementation, and support for Front-to-Back RSF IT systems

· Management of business user requests with quick turnaround and clear communication

Key responsibilities:

• Provide direct Front Office support during trading hours, responding rapidly to trader requests in a high-pressure environment
• Handle incidents end-to-end: ticket management, communication, stakeholder engagement, and resolution
• Conduct support investigations and root cause analysis
• Report incidents, outages, and system errors promptly through designated systems
• Deliver application support and expertise for assigned RSF trading systems and related projects
• Gather and analyze new requirements from business users, participate to release management
• Coordinate with the Paris-based development IT team

Key Competencies Essential

• Experience with REPO products or at minimum strong knowledge of Fixed Income financial products
• Extensive experience supporting a live Fixed Income trading environment
• Proven experience working with financial software in capital markets
• Strong SQL skills
• ability to write complex queries, troubleshoot data issues, and perform analysis
• UNIX/Linux knowledge
• sufficient to read system logs and understand error messages
• Understanding of IT architecture and Front Office trading systems
• Exceptional communication skills
• ability to communicate effectively with Front Office traders, understand their requirements quickly, and translate business needs into technical solutions
• Ability to work under pressure in a challenging, fast-paced trading environment
• Ability to speak the traders' professional language and understand trading desk dynamics

Nice to Have

• Experience in PnL recomputation and reconciliation
• Experience with APEX and/or Orchestrade platforms
• Other Requirements

-Language: Fluent in English, French is a plus