Application Support Lead

Role Summary:

Results‑driven IT professional with expertise in Treasury Application Support (FMC – Finmechanics Converge) and Production Operations , ensuring 24×7 system stability, seamless integrations, and high‑quality support for mission‑critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production