Operations Manager: Hotel/resort (Maharashtra)

ob Summary The Operations Manager is responsible for overseeing the daily operations of the hotel resort ensuring guest satisfaction operational efficiency and profitability This role involves managing multiple departments such as Front Office Housekeeping Food Beverage Maintenance and other guest services to ensure exceptional service standards and adherence to company policies and brand standards Key Responsibilities Guest Services Experience Ensure high levels of guest satisfaction by maintaining quality standards in service and accommodations Address and resolve guest complaints and feedback promptly and professionally Monitor online reviews and implement improvement plans as needed Operational Oversight Supervise daily operations of departments Front Office Housekeeping F B Engineering Spa etc Coordinate interdepartmental communication to ensure a seamless guest experience Conduct regular operational audits to ensure compliance with SOPs and service standards Team Leadership Development Manage and motivate department heads and staff Oversee staffing recruitment onboarding and training Promote a positive work culture ensuring team engagement and retention Financial Budget Management Assist in preparing and managing the operational budget Monitor expenses control costs and drive revenue-generating initiatives Work with the GM to analyze financial reports and operational KPIs Health Safety Compliance Ensure compliance with health safety and hygiene standards Maintain licensing regulatory and brand compliance Oversee risk management and emergency procedures Strategic Planning Innovation Collaborate with GM and ownership to execute strategic plans for growth and operational excellence Identify opportunities for improvement in guest services and operational processes Assist in the implementation of technology and innovation initiatives Requirements Education Experience Bachelor s degree in Hospitality Management or related field preferred 5 years of experience in hotel resort operations with at least 2 years in a leadership role Experience in managing multi-departmental operations in a hospitality environment Skills Competencies Strong leadership and interpersonal skills Excellent communication problem-solving and conflict-resolution abilities Solid understanding of hotel systems e g PMS POS booking engines Financial acumen and experience in budget and cost control Other Requirements Ability to work flexible hours including weekends and holidays Knowledge of local hospitality regulations and labor laws Multilingual abilities are a plus Performance Metrics Guest Satisfaction Scores e g TripAdvisor internal surveys Departmental KPIs occupancy ADR REVPAR Staff turnover and engagement Operational efficiency and cost management Compliance and audit scores Job Type Full time Pay 20 000 00 - 35 000 00 per month Benefits Food provided Work Location In person