Client Support Services Manager

Lead a dynamic client support team to elevate customer satisfaction. This role focuses on mentoring and optimizing service delivery in a growing, fast-paced environment. As the Manager of Client Support Services, you'll play a vital role in driving team performance and enhancing client interaction.

With 2-3 years of experience managing technical support, your expertise will foster a seamless connection between clients and support teams. This position requires a positive attitude, leadership skills, and a strong grasp of technology to ensure excellence in service delivery. Key Responsibilities:

• Mentor and motivate a team of support professionals
• Manage support ticket prioritization and follow-up
• Schedule support coverage for all hours
• Report on key performance indicators regularly
• Recruit and develop onboarding plans for new hires Requirements:
• 2-3 years managing a technical support team in SaaS
• Proficient in HTML, CSS, JavaScript
• Experience with Salesforce CRM preferred
• Strong communication and organizational skills
• Positive attitude towards client satisfaction and team leadership Elevate the client experience through exceptional service management and dedicated support leadership.