ICA - Managed Services - Associate - .Net application support - Operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• NET Full Stack Application Support Engineer (Associate – 3 Years)

Role Summary

The .NET Full Stack Application Support Engineer (Associate) provides L3 application support for enterprise .NET applications. The role focuses on incident resolution, application troubleshooting, performance optimization, and operational stability across backend, frontend, and applicationhosting environments. This is application support, not infrastructure administration.

Key Responsibilities

• Provide L3 support for .NET applications built using C#, ASP.NET/.NET Core, and related technologies
• Troubleshoot application issues including crashes, performance bottlenecks, memory leaks, threading, and integration failures
• Support applicationspecific services (e.g., IIS sites, app pools, Windows Services, background jobs)
• Analyze logs, exceptions, and metrics using Event Viewer, application logs, and monitoring tools
• Support REST/SOAP APIs and resolve authentication, authorization, and data issues
• Perform SQL troubleshooting: query optimization, stored procedures, and indexing support
• Support deployments and releases in collaboration with DevOps and infrastructure teams
• Participate in ITIL processes (Incident, Problem, Change) using ServiceNow/JIRA
• Maintain clear application support documentation and knowledge articles

Technical Skills

• Backend: C#, .NET Core/.NET Framework, ASP.NET, Entity Framework / Dapper
• Frontend: HTML, CSS, JavaScript; basic exposure to React/Angular
• APIs & Data: REST, SOAP, SQL Server (PostgreSQL optional)
• Application Hosting: IIS, applicationspecific Windows Services, containerized apps
• OS Awareness: Applicationlevel support on Windows and Linux (logs, services, runtime issues only)
• DevOps Exposure: Git, CI/CD pipelines (Azure DevOps/Jenkins), deployment support
• Monitoring: Application Insights, Splunk, ELK, Dynatrace (or similar)

Experience & Qualifications

• ~3 years of experience in .NET application development or support
• Strong troubleshooting and problemsolving skills
• Familiarity with Agile and DevOps delivery models
• Bachelor’s degree in Computer Science or equivalent degree