Role Overview
Progressive Techserve is hiring a mid-level Technical Service Advisor. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Service Desk Engineer, your role involves serving as the first point of contact for customers seeking technical assistance over the phone or email. You should possess positive communication skills and technical knowledge to effectively address customer queries.
Your key responsibilities will include:
- Experience in Incident Management, Service Request Management, and Vendor Management.
- Performing remote troubleshooting using diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers.
- Walking customers through the problem-solving process.
- Directing unresolved issues to the next level of support personnel.
- Recording events and problems along with their resolution in logs.
- Following up with customers to update status and information.
- Passing on any feedback or suggestions from customers to the appropriate internal team.
- Identifying and suggesting possible improvements on procedures.
No additional details about the company were mentioned in the job description. As a Service Desk Engineer, your role involves serving as the first point of contact for customers seeking technical assistance over the phone or email. You should possess positive communication skills and technical knowledge to effectively address customer queries.
Your key responsibilities will include:
- Experience in Incident Management, Service Request Management, and Vendor Management.
- Performing remote troubleshooting using diagnostic techniques and pertinent questions.
- Determining the best solution based on the issue and details provided by customers.
- Walking customers through the problem-solving process.
- Directing unresolved issues to the next level of support personnel.
- Recording events and problems along with their resolution in logs.
- Following up with customers to update status and information.
- Passing on any feedback or suggestions from customers to the appropriate internal team.
- Identifying and suggesting possible improvements on procedures.
No additional details about the company were mentioned in the job description.
Frequently Asked Questions
How do I apply for the Technical Service Advisor position at Progressive Techserve?
Use the Apply button above to submit your application directly to Progressive Techserve. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Technical Service Advisor position at Progressive Techserve located?
This position is based in IN. Progressive Techserve has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Technical Service Advisor at Progressive Techserve earn?
Progressive Techserve has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Technical Service Advisor role at Progressive Techserve posted?
This role was posted on April 21, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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