Remote Support Analyst – Flexible Night and Weekend Shifts

Job Summary

Progressive Technology is seeking a dedicated and highly motivated Remote Support Analyst to join our growing global support team. In this role, you will provide technical assistance, troubleshoot system issues, and support end-users across various platforms. This fully remote position is ideal for individuals who excel in problem-solving, enjoy independent work, and are comfortable working flexible night and weekend shifts. You will play a vital role in ensuring smooth operations for customers and internal teams by delivering timely, accurate, and customer-focused support.

Key Responsibilities

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• Provide remote technical support to customers via chat, email, and ticketing systems.

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• Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.

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• Escalate complex or high-priority issues to senior support teams as required.

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• Maintain accurate documentation of issues, resolutions, and system updates.

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• Monitor system alerts and respond promptly to incidents.

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• Assist users with setup, configuration, and routine maintenance tasks.

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• Collaborate with internal teams to identify recurring issues and suggest long-term solutions.

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• Ensure exceptional customer service by communicating clearly and empathetically.

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• Follow established support protocols, security policies, and technical standards.
• Required Skills and Qualifications

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• Strong understanding of basic IT concepts including operating systems, software applications, and networking principles.

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• Excellent analytical and troubleshooting abilities.

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• Strong written communication skills with the ability to explain technical concepts clearly.

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• Ability to prioritize tasks and manage time effectively.

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• Comfortable working independently with minimal supervision.

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• Adept at handling multiple support requests simultaneously.

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• Reliable internet connection and a dedicated remote workspace.
• Experience

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• 1–2 years of experience in a technical support, help desk, or customer service role (preferred, but not mandatory).

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• Experience using ticketing systems, CRM tools, or remote desktop applications is an asset.

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• Freshers with strong technical aptitude and willingness to learn are encouraged to apply.
• Working Hours

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• Flexible night and weekend shifts based on business requirements.

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• Shift scheduling will be communicated in advance.

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• Opportunity for additional hours depending on workload and coverage needs.
• Knowledge, Skills, and Abilities

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• Knowledge of Windows/macOS environments and basic system administration.

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• Familiarity with internet troubleshooting, VPNs, and common remote access tools.

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• Strong problem-solving mindset with attention to detail.

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• Ability to work efficiently in a fast-paced, remote environment.

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• Customer-centric approach with patience and professionalism.

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• Ability to follow procedures while also thinking critically to resolve unique issues.
• Benefits

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• 100% remote work—no commute required.

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• Competitive pay with opportunities for performance-based incentives.

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• Flexible schedules ideal for work-life balance.

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• Career development and training opportunities.

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• Supportive and collaborative virtual work culture.

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• Opportunity to grow into advanced technical or supervisory roles.
• Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees to succeed from anywhere. You will be part of a forward-thinking company that values innovation, teamwork, and continuous learning. Here, your contributions directly impact our clients and our long-term success. We offer a stable, inclusive, and growth-focused environment where your technical talent can flourish.

How to Apply

Interested candidates can submit their resume and a brief cover letter outlining their technical skills and availability. Shortlisted applicants will be contacted for an online assessment and virtual interview.