Job Summary

Progressive Technology is seeking a highly motivated and detail-oriented Fully Remote Technical Service Administrator to join our dynamic Canadian team. This role is ideal for a proactive professional who thrives in a remote environment and is passionate about delivering exceptional technical support and administrative services. You will serve as a critical liaison between our technical teams, clients, and internal stakeholders, ensuring smooth operational workflows, timely issue resolution, and top-notch service delivery.

Key Responsibilities

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Serve as the primary point of contact for technical service inquiries and support requests from clients and internal teams.

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Coordinate and schedule service appointments, maintenance, and technical support tasks.

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Track, document, and follow up on technical issues using internal ticketing systems to ensure timely resolution.

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Assist with onboarding, configuration, and troubleshooting of client systems and software.

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Prepare detailed reports, documentation, and service summaries for internal and client review.

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Collaborate with cross-functional teams to identify process improvements and enhance service efficiency.

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Maintain accurate records of client interactions, service requests, and system updates.

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Monitor and escalate complex technical issues to appropriate specialists or management.

• Required Skills and Qualifications
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Proven experience in technical administration, customer support, or related roles.

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Strong knowledge of IT systems, software troubleshooting, and service management tools.

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Exceptional organizational and multitasking abilities.

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Excellent verbal and written communication skills in English.

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High level of accuracy and attention to detail.

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Ability to work independently in a fully remote environment.

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Strong problem-solving skills and the ability to adapt to dynamic situations.

• Experience
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Minimum of 1–3 years of experience in technical support, IT administration, or a related field.

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Experience working with remote teams and using collaboration tools (e.g., Slack, Zoom, Microsoft Teams).

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Familiarity with service ticketing systems and basic technical troubleshooting procedures.

• Working Hours
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Full-time, fully remote position.

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Flexible scheduling with occasional requirements for coordination across time zones.

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Standard business hours with potential for extended availability during critical service periods.

• Knowledge, Skills, and Abilities (KSA)
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Proficient in Microsoft Office Suite and cloud-based collaboration platforms.

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Strong understanding of IT systems, networks, and software applications.

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Ability to prioritize tasks and manage multiple deadlines efficiently.

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High level of professionalism and customer service orientation.

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Self-motivated, proactive, and capable of working independently.

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Strong analytical skills and technical aptitude.

• Benefits
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Competitive salary and performance-based incentives.

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Fully remote work with flexible scheduling.

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Paid time off and statutory holidays.

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Health and wellness benefits, including access to virtual healthcare services.

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Opportunities for professional growth and career advancement within a global company.

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Supportive and inclusive work culture fostering innovation and collaboration.

• Why Join Progressive Technology

At Progressive Technology, we believe in empowering our employees to thrive in a dynamic and innovative environment. Joining our team means becoming part of a forward-thinking company that values your skills, fosters career growth, and prioritizes work-life balance. If you are passionate about technology, customer success, and operational excellence, this role offers a meaningful opportunity to make a real impact.

How to Apply

Interested candidates are invited to submit their resume and cover letter via our official careers page or email us. Please include the subject line: Fully Remote Technical Service Administrator – Canada Application.