As an Inside Account Manager at Progress, you will be responsible for driving revenue growth from existing customers, managing a portfolio of accounts, and identifying upsell opportunities. Your key responsibilities include: - **Account Management:** Take ownership of customer retention and growth within your assigned book of business, managing and growing a portfolio of over 1000 existing accounts. - **Relationship Management:** Develop strong relationships with key stakeholders in high-priority accounts, ensuring multiple connections per account to facilitate deeper account penetration with products like ShareFile. - **Renewal Requirements:** Understand primary use cases, utilization patterns, and map out renewal requirements in advance for each account to handle retention and renewal processes efficiently. - **Retention Rate:** Achieve a retention rate greater than 90% in terms of both the number and value of accounts. - **Long-term Relationships:** Maintain long-term relationships by aligning product value with customers' business needs to drive adoption and revenue. - **Revenue Expansion:** Identify and execute revenue expansion opportunities through upsell and cross-sell motions within assigned accounts to maximize revenue. - **Pipeline Management:** Manage a healthy and active pipeline to exceed quarterly/yearly goals. - **Attention to Detail:** Ensure meticulous attention to detail in all aspects of account management, from understanding customer needs to executing sales strategies. - **Client Issues:** Address client issues and provide tailored solutions to meet their needs. - **CRM Utilization:** Utilize CRM software to track client interactions and manage account activities. - **Metrics Analysis:** Analyze account metrics and generate insights for growth strategies, with an emphasis on understanding and leveraging utilization patterns. - **Cross-functional Collaboration:** Collaborate with cross-functional teams to ensure client satisfaction. - **Reporting:** Prepare and present reports on account status and performance. - **Automation:** Work on automating billing processes to focus manual efforts on value-added activities. - **Product Feedback:** Communicate client and product use case trends or gaps to the product team regularly. Qualifications: - **Education:** Bachelors degree in business administration, Sales, Marketing, or a related field. MBA is a plus. - **Experience:** Minimum 2 years of technical software product sales experience in the US market. Proven experience in account management. - **Skills:** Excellent communication skills, organizational abilities, proficiency in CRM software and MS Office, strong sales and negotiation skills, analytical mindset. - **Attributes:** Ability to thrive in a fast-paced environment, resilience in handling challenging situations, self-motivated with the ability to drive business independently. - **Willingness:** Must be willing to work in the US Time zone [6:00 PM to 3:00 AM IST] If you are looking for a dynamic role in a global company like Progress and possess the required skills and experience, we invite you to apply now and be a part of our team. Enjoy a competitive remuneration package, various employee benefits, and a supportive company culture that fosters growth and collaboration. Apply now and take the next step in your career with us. As an Inside Account Manager at Progress, you will be responsible for driving revenue growth from existing customers, managing a portfolio of accounts, and identifying upsell opportunities. Your key responsibilities include: - **Account Management:** Take ownership of customer retention and growth within your assigned book of business, managing and growing a portfolio of over 1000 existing accounts. - **Relationship Management:** Develop strong relationships with key stakeholders in high-priority accounts, ensuring multiple connections per account to facilitate deeper account penetration with products like ShareFile. - **Renewal Requirements:** Understand primary use cases, utilization patterns, and map out renewal requirements in advance for each account to handle retention and renewal processes efficiently. - **Retention Rate:** Achieve a retention rate greater than 90% in terms of both the number and value of accounts. - **Long-term Relationships:** Maintain long-term relationships by aligning product value with customers' business needs to drive adoption and revenue. - **Revenue Expansion:** Identify and execute revenue expansion opportunities through upsell and cross-sell motions within assigned accounts to maximize revenue. - **Pipeline Management:** Manage a healthy and active pipeline to exceed quarterly/yearly goals. - **Attention to Detail:** Ensure meticulous attention to detail in all aspects of account management, from understanding customer needs to executing sales strategies. - **Client Issues:** Address client issues and provide tailored solutions to meet their needs. - **CRM Utilization: