Reproductive healthcare administrator

JOB DESCRIPTION

Center Manager – Progenesis IVF

Document Control

Document Code: PROG/HRD/25-26/FF 09/00 Version: 2.0 (Expanded Corporate Version) Department: Center Operations Designation: Center Manager Reporting To: Chief Operating Officer (COO) Location: As Assigned Employment Type: Full-Time Prepared By: Human Resources Department Approved By: Management 1. ABOUT THE ORGANIZATION

1.1 Company Overview

At Progenesis IVF , we are committed to transforming lives by providing advanced fertility treatment solutions. Since our establishment in 2014, we have been focused on delivering ethical, transparent, and patient-centric fertility care. Our mission is to provide clinical excellence combined with emotional and psychological support to couples facing infertility challenges. We strive to be the most trusted fertility care provider through innovation, technology integration, ethical medical practices, and compassionate care delivery.

Website: www. Progenesisivf. Com

1.2 Vision

To be the most trusted and successful fertility treatment provider by delivering world-class reproductive healthcare services.

1.3 Mission

To ensure a seamless, ethical, and scientifically advanced fertility journey for patients while maintaining excellence in clinical outcomes and patient satisfaction.

1.4 Core Values

Patient First Approach

Integrity and Ethical Practices

Clinical Excellence

Innovation and Technology

Teamwork and Accountability

Continuous Learning and Development 2. POSITION SUMMARY

The Center Manager is responsible for the overall administration, operations, clinical coordination, patient satisfaction, compliance adherence, manpower management, and business growth of the assigned fertility center. The role involves managing the center’s Profit & Loss (P&L), ensuring compliance with regulatory standards, and facilitating collaboration between medical, administrative, and support teams.

The incumbent shall ensure smooth day-to-day operations while maintaining high standards of patient care, safety, hygiene, documentation, and ethical medical practices.

3. JOB OBJECTIVES

The primary objectives of the Center Manager include:

Ensuring efficient operational functioning of the fertility center.

Driving business growth and achieving financial targets.

Maintaining high-quality clinical and administrative standards.

Enhancing patient satisfaction and engagement.

Managing manpower, performance monitoring, and training initiatives.

Strengthening referral networks and brand visibility.

Ensuring regulatory and accreditation compliance. 4. KEY FUNCTIONAL RESPONSIBILITIES

A. OPERATIONAL MANAGEMENT

4.1 Overall Center Administration

Manage daily operational workflow across all departments.

Ensure uninterrupted functioning of OPD, IPD, OT, IVF Lab, Pharmacy, and Support Services.

Develop operational policies aligned with company standards.

Ensure adherence to Standard Operating Procedures (SOPs).

Monitor interdepartmental coordination. 4.2 Financial Performance and Target Achievement

Develop and execute financial strategies.

Monitor revenue generation and cost control.

Drive conversion ratios from OPD consultations to treatment bookings.

Review pricing strategies and package utilization.

Conduct variance analysis for financial performance. 4.3 Floor and Workflow Management

Monitor patient flow and minimize waiting time.

Ensure smooth coordination between consultants, nurses, coordinators, and lab teams.

Resolve real-time operational bottlenecks. 4.4 Clinical Process Monitoring

Ensure compliance with IVF clinical protocols including:

Ovum retrieval

Semen collection and storage

Fertilization procedures

Embryo culture and implantation

Monitor clinical documentation accuracy. 4.5 Hygiene and Infection Control

Ensure strict adherence to sterilization protocols.

Monitor housekeeping standards.

Implement infection control policies.

Conduct regular hygiene audits. 4.6 Documentation and Record Management

Ensure accurate and timely maintenance of patient records.

Oversee data storage confidentiality.

Facilitate clinical and administrative audits.

Maintain legal documentation compliance. 4.7 Equipment and Infrastructure Management

Monitor maintenance schedules for medical equipment.

Coordinate AMC and warranty renewals.

Maintain asset registers.

Ensure calibration and validation compliance. 4.8 Vendor and Inventory Management

Oversee procurement and vendor negotiations.

Monitor stock levels and consumption patterns.

Ensure availability of critical consumables. B. QUALITY AND COMPLIANCE MANAGEMENT

4.9 Accreditation and Regulatory Compliance

Implement NABH, NABL, ISO, and QAI standards.

Ensure compliance with state and national healthcare regulations.

Maintain licen