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Job Description
Application Support Analyst - OpenShift, Kubernetes:
On behalf of our Banking client, Procom is searching for an Application Support Analyst for a 12-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.
Application Support Analyst - OpenShift, Kubernetes - Job Description:
The Application Support Analyst will join the OpenShift & Kubernetes Operations team, responsible for supporting and maintaining enterprise OpenShift and Kubernetes clusters for the bank. The successful candidate will handle day-to-day operational tasks, basic deployments, troubleshooting, and support for several applications hosted on OpenShift. This role is ideal for someone eager to learn containerization and cloud platform operations.
Application Support Analyst - OpenShift, Kubernetes - Responsibilities:
- Perform operational support for OpenShift and Kubernetes clusters (ARO & AKS).
- Support environments with activities such as upgrades, maintenance, resource quotas, namespaces, and monitoring.
- Execute basic deployments for public-facing applications hosted on OpenShift.
- Troubleshoot application and platform issues, escalating to senior team members when needed.
- Work with Azure DevOps or similar CI/CD tools for deployment pipelines.
- Support certificate updates, CSR handling, and certificate authority processes.
- Retrieve logs, open support cases with Red Hat when needed.
- Work comfortably in Linux command-line environments.
Application Support Analyst - OpenShift, Kubernetes - Mandatory Skills:
- 2 years+ hands-on experience working with Red Hat OpenShift or Kubernetes containerization platforms.
- 2 years+ production application support in an enterprise environment following CHG and Incident management processes.
- 2 years+ experience supporting mission-critical enterprise infrastructure using best practices for high availability in a 24x7 operational environment.
- Comfortable working with RHEL Linux OS, Azure DevOps, Github, Shell Scripting, Microsoft Azure, Redis/MongoDB, Dynatrace, or Grafana.
Application Support Analyst - OpenShift, Kubernetes – Nice-to-Have Skills:
- Experience supporting applications hosted in a cloud/containerized environment.
- Prior work in a financial institution.
- Familiarity with CI/CD, YAML, or automation tools.
Application Support Analyst - OpenShift, Kubernetes – Assignment Length:
This is a 12-month contract position with the potential for extension or conversion to full-time employment.
Application Support Analyst - OpenShift, Kubernetes - Start Date:
ASAP.
Application Support Analyst - OpenShift, Kubernetes - Assignment Location:
Toronto, Ontario, Canada. This is a hybrid position requiring 2 days on-site per week.
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