Restaurant Brand Manager

Role Overview

• We are seeking a dynamic, multi-faceted leader to oversee the brand.
• This role is unique: it requires a master of premium Indian full-service hospitality who also possesses the commercial acumen to drive B2B growth.
• You will be responsible for maintaining impeccable service standards while aggressively pursuing and managing contractual relationships with DMCs, travel partners, and corporate entities.

Key Responsibilities : -

• Operational Efficiency : Managing overheads, sta ing levels, and resource allocation.
• Service Excellence &
• Guest Experience : Overseeing the "on-the-floor" journey for both FIT (Free Independent Travelers) and Group guests.
• Team Leadership &
• Training : Upskilling sta in premium service etiquette and Indian culinary storytelling.
• B2B &
• DMC Partnership Development : Expanding the network of travel agents, tour operators, and event planners.
• Contractual Management &
• Compliance : Ensuring all B2B SLAs are negotiated, signed, and legally/financially sound.
• Brand Positioning &
• Equity : Maintaining Spice Mantraas reputation as a "Premium Indian Full Service" destination.
• Revenue Growth &
• Yield Management : Maximizing seat turnover and average check size through strategic booking.
• Stakeholder Communication : Acting as the bridge between COO, culinary teams, and external corporate partners.
• Market Intelligence : Monitoring competitor pricing and Bali tourism trends (DMC shifts, flight patterns).
• Financial Accountability : Managing budgets for B2B activations and marketing e orts KPI Metric Target Goal
• B2B Revenue
• Contribution
• 35%-40% of total monthly turnover derived from DMC/B2B.
• New Contract
• Acquisition
• Average Check (Per Pax)
• Group Booking
• Conversion
• Online Reputation
• Score
• Contract Renewal Rate
• Sta Service
• Competency
• Cost of Acquisition
• (B2B)
• Guest Return Rate
• B2B Feedback Score
• Average "Excellent" rating on post-event surveys from DMC leads.
• Minimum of 2 new active DMC/Corporate contracts signed per month.
• Maintain or increase the average spend by 15%-20% through upselling.
• 70% conversion rate from initial DMC inquiry to confirmed booking.
• Maintain a 4.7+ rating on TripAdvisor/Google with focus on Service."
• 90% retention of existing B2B partners year-over-year.
• 100% of floor staaudits.
• passing monthly "Premium Service"
• Keep marketing/activation spend for DMCs below 8% of B2B revenue.
• 25% of non-group diners identified as repeat guests.

Required Qualifications &

• Skills : -
• Premium Indian Dining Experience: A deep understanding of authentic, high-end Indian cuisine and service rituals is essential. International experience in this sector is highly recommended.
• B2B Expertise: Proven track record in managing DMC relations and executing complex
• B2B sales cycles within the tourism or hospitality industry.
• Contractual Savvy: Strong ability to navigate legal and financial terms in business contracts.
• Communication: Exceptional command of English (both written and verbal) with the ability to present to corporate stakeholders.
• Organization: High level of proficiency in CRM tools, reservation systems, and productivity software.