IT Help Desk

**IT HELP DESK**

At Powerline Plus Ltd., we focus on three main operations, Electrical, Civil Construction and Engineering & Design. Powerline Plus Ltd. provides quality solutions to public utilities, municipalities and developers.

• *SKILLS & QUALIFICATIONS**
• Associate's degree/certifications are preferred or its equivalent relative to the field
• Windows OS knowledge (Windows 10/11)
• Microsoft Office 365 Suite (SharePoint, OneDrive,etc.)
• Strong computer skills with proficiency in use of Microsoft Office Outlook, Excel, PowerPoint, Word
• Familiar with Windows, Android and Apple Devices.
• PBX Phone System Configuration
• Able to troubleshoot VPNs
• Able to use SCCM to deploy images to clients' desktops and laptops
• Active Directory knowledge - Create user accounts, Groups and manage GPOs
• Desktop and Laptop hardware knowledge
• Printer hardware knowledge
• Inventory and Asset Management
• Able to use remote tools
• Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.
• *DUTIES & RESPONSIBILITIES**
• *IT role includes but not limited to, following duties**
• Educate end
• users on highly technical content regardless of level of experience.
• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
• Setup, Document, Maintain, Analyze, troubleshoot, and Repair printers, computers, software, hardware and computer peripherals
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Determines and recommends which products or services best fit the customers' needs
• Requires at least 1 year of experience in the field or in a related area
• Expert with a variety of the field's concepts, practices, and procedures
• Be able to do hands and eyes on Infrastructure and servers as needed.
• *Powerline reserves the right to add or subtract job roles/responsibilities as company needs may change.**
• *CORE COMPETENCIES**
• Professional
• Organized
• Punctual
• Detail Oriented
• Team Player
• Ability to prioritize and meet deadlines
• *Benefits**:
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: In person