Customer Service Specialist/Customer Support Executive - Pune (1 - 3yrs)

Company Name:

Powered by Monster (On behalf of e2open)

Job Title

Customer Service Specialist/Customer Support Executive - Pune

Sector

Other Service Activities

Functional Area

Human Resources

Functional Role

Fresher

Job Description

This role is primarily responsible for the day-to-day support of production applications within e2opens global supply chain and logistics platform, specifically in the domain of international ocean transportation. The focus is on delivering exceptional customer service by understanding client operational requirements and ensuring that e2opens solutions effectively meet those needs. The individual will act as a key liaison between customers and internal teams, ensuring smooth application performance and prompt issue resolution to maintain high service standards.

RESPONSIBILITES:

• Provide exceptional overall customer experience to clients using time-sensitive, mission critical applications.
• Research, diagnose, and respond to client inquiries in an expeditious, thorough and professional manner.
• Ensure KPIs are met consistently to achieve customer experience excellence.
• Manage cust

Additional Information Total Experience (in years) 1 - 3 Job Location MaharashtraPune Key Skills Customer Support, Troubleshooting, SQL Querying, CRM Management (Salesforce/JIRA), ITIL/Incident Management, Logistics & Supply Chain Knowledge Nature of job Full Time Salary (₹) 3000000 - 3500000 Gender Preferences Any Ex-Servicemen preferred No Number of Openings 1 or more