CSR (Customer Service Representative)

Are you compassionate, detail-oriented, and passionate about both animals and customer service? We are seeking a friendly and motivated Veterinary Customer Service Representative to join our team. In this role, you’ll provide exceptional service to our clients and their pets through answering questions, scheduling appointments, and supporting their care journey.

We want people who love to laugh with their team while using their skills to make a real difference. To thrive here, you’ll need to be a problem solver, an outside-the-box thinker, a self-motivator, and an all-around superstar who’s ready to hit the ground running.

If you’re enthusiastic about delivering excellent customer service, embracing change, and improving the way we work every day, we’d love to hear from you. Join us and help create the best possible experience for both our clients and their pets.

Core Values

Team First No Drama

Be Adaptable & Grow

Positive, Enthusiastic & Fun

Get Sh!t Done

Our Purpose/Cause/Passion

Supportive and Inspiring Environment of Growth

Niche:

Providing Genuine Fear Free Veterinary Care and Client Education

What makes us unique:

• Fear-Free Certified
• Transparent Pricing
• Tailored Patient Care

Medicine and toys:

• Full in-house lab and fecal analyzer
• Fully DR table and dental radiographs
• Ultrasound
• Laser therapy
• Fully Paperless

Must Haves:

Fluent in English.

Bubbly Personality

Desire to learn

Technology savvy

Ability to multitask and retain information

You are encouraged to visit our team's page on our website www.pointgreyvet.com to read and understand our core values. These are not words written on the wall. They are values we live and breathe by.

Applications received via our website, https://pointgreyvet.com/vancouver-bc-veterinary-career, will only be considered.

Location: UBC area (Mon-Tues) & Victoria Drive (Fri-Sat) (split location)

Salary: $22 per hour

Schedule: 4 days a week, 8-6 pm, must be able to work Saturdays.

Job Type: Full-time

Pay: $22.00 per hour

Benefits

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person