Amazon Connect Engineer

Job Title: Amazon Connect Engineer Location: Remote (India) Experience: 4–8 Years Employment Type: Contract (Hourly basis) About the Role We are seeking a skilled Amazon Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect.

The ideal candidate will have hands-on experience with AWS services, telephony integrations, and customer experience (CX) solutions.

Key Responsibilities Design and implement scalable contact center solutions using Amazon Connect Configure contact flows, routing strategies, IVR systems, and call recording Integrate Amazon Connect with AWS services like AWS Lambda, Amazon Lex, Amazon S3, and Amazon Dynamo DB Develop and maintain APIs and backend logic for contact center workflows Implement real-time and historical reporting using Amazon Cloud Watch and other analytics tools Collaborate with business stakeholders to translate requirements into technical solutions Troubleshoot issues related to telephony, routing, and integrations Ensure high availability, performance, and security of contact center solutions Required Skills &

Qualifications 4+ years of experience in cloud-based contact center technologies Hands-on experience with Amazon Connect Strong knowledge of AWS ecosystem (Lambda, S3, Dynamo DB, Cloud Watch, IAM) Experience with scripting languages like Python, Node.js, or Java Script Understanding of REST APIs, webhooks, and microservices architecture Familiarity with IVR design, call routing, and telephony concepts (SIP, Vo IP) Experience integrating CRM systems (e.g., Salesforce, Zendesk) is a plus Good problem-solving and communication skills Preferred Qualifications AWS Certifications (e.g., AWS Certified Developer or Solutions Architect) Experience with Amazon Lex for chatbot/voice bot development Knowledge of contact center analytics and reporting tools Prior experience in customer experience (CX) transformation projects