Regional IT Manager (Washington, DC | Hybrid)

💰 $144,000 – $215,000 + Bonus

📍 Washington, DC (Primary/ Homebase) | Oversight: NY + California

🏢 Hybrid: 2–3 Days Onsite

About the Opportunity

We are partnering with a globally recognized AmLaw-ranked law firm to identify a Regional IT Manager to lead IT support operations across multiple U.S. offices. This is a high-visibility leadership role within a sophisticated, client-facing environment, offering the opportunity to oversee regional IT operations, manage a strong technical team, and partner directly with office and firm leadership.

This individual will serve as the primary IT leader for a multi-office region, supporting approximately 400 users across Washington, DC (primary), New York, and California.

You will lead a team of ~12 IT professionals while remaining hands-on in technical operations, ensuring high-quality service delivery in a professional services environment.

Key Responsibilities

Regional IT Leadership

• Own IT support operations across multiple offices
• Act as the primary point of contact for office leadership and stakeholders
• Drive service quality, responsiveness, and escalation management

Technical Oversight (Hands-On)

• Maintain active involvement in day-to-day IT support
• Oversee:
• End-user environments (desktop/laptop)
• AV & conferencing systems
• Mobile devices and telephony (Cisco environment)
• Office hardware and infrastructure
• Support resolution of complex technical issues

Team Management

• Lead and develop a team of ~12 IT professionals
• Provide coaching, performance management, and hiring oversight
• Ensure consistent service standards across offices

Projects & Operations

• Lead key initiatives such as:
• Office moves and renovations
• Hardware refresh cycles
• New hire onboarding processes
• Partner with infrastructure teams on network, systems, and continuity planning

Vendor & Budget Ownership

• Manage vendor relationships and procurement
• Oversee operating and capital budgets for the region

Cross-Functional Collaboration

• Partner closely with:
• Office leadership and administrative teams
• Attorneys and business stakeholders
• Centralized/global IT teams
• Act as the bridge between local office needs and firmwide IT strategy

What We’re Looking For

• 5+ years of IT management experience with direct team leadership
• Experience in a professional services environment (law firm experience strongly preferred)