Role Overview
Placements24 is hiring a mid-level Customer Support Specialist - Tech. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Customer Support Specialist at our client's dynamic and innovative company in Noida, Uttar Pradesh, you will play a crucial role in providing top-notch assistance to customers using our client's software products. Your dedication and empathy will be key in ensuring high levels of customer satisfaction.
- *Key Responsibilities:**
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Diagnose and troubleshoot technical issues with our client's software applications.
- Guide customers through solutions to their problems in a clear and concise manner.
- Escalate complex issues to higher-level support teams or development as needed.
- Accurately document all customer interactions, issues, and resolutions in the CRM system.
- Create and update knowledge base articles and FAQs to aid customers and internal teams.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain a strong understanding of the product to effectively support customers.
- Collaborate with colleagues to enhance customer support processes.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay updated on product features and support techniques through training sessions.
- *Qualifications:**
- Proven experience in customer service or technical support, preferably in the software industry.
- Excellent communication skills in English and Hindi, both verbal and written.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to remain calm and patient under pressure.
- Genuine passion for helping customers and delivering exceptional service.
- Proficiency in common operating systems and web browsers.
- Ability to thrive in a fast-paced, team-oriented environment.
- Bachelor's degree in a related field or equivalent work experience.
- Experience with software relevant to our client's industry is a bonus.
This role offers you an outstanding opportunity to advance your career in customer support at a forward-thinking company in Noida, Uttar Pradesh. If you are enthusiastic about technology and assisting others, we urge you to submit your application. As a Customer Support Specialist at our client's dynamic and innovative company in Noida, Uttar Pradesh, you will play a crucial role in providing top-notch assistance to customers using our client's software products. Your dedication and empathy will be key in ensuring high levels of customer satisfaction.
- *Key Responsibilities:**
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Diagnose and troubleshoot technical issues with our client's software applications.
- Guide customers through solutions to their problems in a clear and concise manner.
- Escalate complex issues to higher-level support teams or development as needed.
- Accurately document all customer interactions, issues, and resolutions in the CRM system.
- Create and update knowledge base articles and FAQs to aid customers and internal teams.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain a strong understanding of the product to effectively support customers.
- Collaborate with colleagues to enhance customer support processes.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay updated on product features and support techniques through training sessions.
- *Qualifications:**
- Proven experience in customer service or technical support, preferably in the software industry.
- Excellent communication skills in English and Hindi, both verbal and written.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to remain calm and patient under pressure.
- Genuine passion for helping customers and delivering exceptional service.
- Proficiency in common operating systems and web browsers.
- Ability to thrive in a fast-paced, team-oriented environment.
- Bachelor's degree in a related field or equivalent work experience.
- Experience with software relevant to our client's industry is a bonus.
This role offers you an outstanding opportunity to advance your career in customer support at a forward-thinking company in Noida, Uttar Pradesh. If you are enthusiastic about technology and assisting others, we urge you to submit your application.
Frequently Asked Questions
How do I apply for the Customer Support Specialist - Tech position at Placements24?
Use the Apply button above to submit your application directly to Placements24. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist - Tech position at Placements24 located?
This position is based in IN. Placements24 has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Specialist - Tech at Placements24 earn?
Placements24 has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist - Tech role at Placements24 posted?
This role was posted on April 23, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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